Injury Manager

CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.

The Opportunity:

We are looking for an Injury Manager. As an Injury Manager, you will be responsible for the results of a team handling liability, coverage, and bodily injury claims across various jurisdictions. These claims will include first and third party serious injury and attorney represented files. The team is remote. The role will require occasional travel. This role is vital to Root’s success as we continue to grow the scale and scope of our Claims team.

Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.

Salary Range: $95,000 to $105,000

How You Will Make an Impact:

• Lead a team handling liability and bodily injury claims that are geographically dispersed across the country

• Help establish and drive adherence to processes to drive technical claim handling, resulting in best-in-class loss performance while maintaining high customer satisfaction

• Drive pace within team, resulting in best-in-class LAE while maintaining high employee satisfaction

• Identifies issues in claim handling and recommends viable solutions

• Provides input for continuous development of claims guidelines and best practices

• Recommends potential product developments and process improvements

• Use internal controls associated with claims payments and quality of file handling

• Provides technical claims recommendations in an effort to improve case outcomes

• Provides analysis and reporting to claims operations and senior leadership in an effort to improve claim outcomes

• Presents results on trending and areas of opportunities as well as areas of excellence

• Interacts and communicates effectively with claims leadership, business partners, and teammates

• Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

• Recruits, retains and develops a highly motivated and accountable team of experienced and developing injury professionals

• Advocates for talent and builds capabilities to ensure strong leadership and technical talent bench strength

• Provides expertise to the team in reviewing, researching, investigating, negotiating, processing and adjusting claims

What You Will Need to Succeed:

• Bachelor’s degree or equivalent experience required

• 3+ years of successful experience resolving liability & injury investigations, including complex investigations that involved multiple claimants, witnesses, and attorneys

• Strong technical understanding of liability and casualty principles

• Experience managing complex injury claims through closure

• Ability to build collaborative working relationships

• Communicates and collaborates effectively in a matrixed environment

• High sense of professionalism while remaining empathetic

• Familiarity with claims best practices required

• Curious in nature

• Great attention to detail

• Self-starter and ability to work independently and effectively prioritize work

• Ability to handle ambiguity and quickly adapt when changes occur

• Strong written and oral communication skills

• Ability to approach problems with an open mind

• Ability to obtain and maintain insurance licenses in several states (including Texas) within three months

Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless.

Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration—we encourage rich discussion and civil debate at every turn.

People—we are inspired by the collection of crazy-smart people around us.