pureIntegration is a technology consulting firm with 20+ years of experience servicing Fortune 100 clients headquartered in the DC area. We serve clients in the fastest growing industry of communications, media, and entertainment.
Job DescriptionWe are looking for a Technical Deskside Support II to join our growing team. In this role, you will be responsible for installing, maintaining, servicing and repairing (break-fix) desk-side computer related products and legacy systems which include hardware, software, networking and operating systems. Our ideal candidate will have experience supporting both Mac and PC users. If you enjoy making an impact by supporting the devices of our many technical teams this position could be a great fit for you!
This position requires 5 days in the office and will be a 1099 contract position for 3-month with possible extension. The hourly rate is $ 20 - $ 21/hr.
Responsibilities:
- Responsible for installing, maintaining, servicing and repairing (break-fix) desk side computer related products and legacy systems which include hardware, software, networking and operating systems. Equipment support may include Enterprise Server, PC & laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking.
- Provide call taking and site-specific support.
- Provide maintenance and support on legacy products.
- Install and maintain PCs and associated software, networks, servers and peripherals.
- Expertise in Mac and PC operating systems i.e. Microsoft/Linux/Unix, networking SW, anti-virus SW. and all tier one manufacturer server, PC and printer products, OEM network devices, and document processing products.
- Support network products from operational and maintenance perspectives.
- Performs installs, moves, adds and changes (IMACs) as required.
- Tests and certifies PCs, networks, servers and client approved applications.
- Follows-up on problems or escalation, takes responsibility for potential or desired follow-up.
- Ensures customer satisfaction by advising customers on preventative maintenance.
- Maintains a functional understanding of company service solutions.
- Bachelor's degree in computer science, Information Technology or a related field, and/or equivalent work experience.
- 2 -3 years of experience as a Desktop or Deskside support.
- experience with Mac and PC platforms and operating systems.
- Experience supporting VPN clients.
- Experience with MS 365 and its peripherals.
- Responsible for troubleshooting, installations and removals of programs, password resets, and access issues.
- Experience supporting MS Teams-rooms for conferencing is a plus.
pureIntegration is an Equal Opportunity Employer (EOE), qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All your information will be kept confidential according to EEO guidelines. Additionally, the Wage Transparency Omnibus Amendment Act of 2023 grants you rights regarding transparency in wage information. To learn more, please refer to this link.
Disability Accommodation for Applicants to pureIntegration
pureIntegration provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at [email protected] or by mail to: pureIntegration, Human Resources Department, 1801 Robert Fulton Dr, Suite 450, Reston, VA 20191. Please indicate the position you are applying for.
- Know Your Rights: Workplace Discrimination is Illegal (dol.gov)
- Right to Work (English and Spanish).pdf
- E-Verify Participation Notice (English and Spanish).pdf
pureIntegration would love to hear from you - your career journey starts here!
Similar Jobs
.png)
What We Do
The epitome of ‘punching above our weight’, pureIntegration is the secret weapon you may never have heard of. Yet.
Consulting, Services and Solutions:
For evolving organizations navigating the changing digital landscape, seeking to improve business operations while attaining deeper member engagement - pureIntegration is your expert, guide, and partner. A consulting services organization – we extend your team with trusted advisors, deeply skilled practitioners, and resourceful architects. pureIntegration solves intractable operational and technology problems with business acumen, deep technical competency and proven solutions which to consistently deliver outcomes-based engagements. For over 15 years, we have designed and implemented creative solutions that scale and transform our client’s capabilities, deliver measurable impact and measurable results – on time and on budget. From our roots in Telecommunications and Media, our select verticals have expanded to include clients ranging from Fortune 50 enterprises to mid-market companies, spanning Energy and Utilities, Financial Services, Insurance, Healthcare, and other highly transactional industries. Your competitive posture requires a brisk pace to ensure relevance and differentiation. We continuously distill best practices across our client portfolio to extend and accelerate winning, cross-industry solutions to augment your sector expertise. Platform agnostic, we are not a reseller motivated to replace existing tools to our own advantage, but to help tackle your IT debt to your benefit. We specialize in bridging the sustainable legacy to the innovative contemporary.
