Infrastructure Technical Architect

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. As an Infrastructure Architect on our Services team, you will have the opportunity to enable our customers to understand and employ MuleSoft technology hands-on while coaching and mentoring elite members of a fast-paced, growing organization.

You will be an influencer and thought leader with in-depth technical expertise, credibility, and field experience to establish yourself as a subject-matter expert in a company leading innovation within the integration services industry.

Position Deliverables:

• Provide expertise and leadership in solutions architecture in the infrastructure domain

• Demonstrate thought leadership in Cloud Computing / Container Orchestration across multiple channels and become a trusted advisor to IT decision makers.

• Evangelise reusable assets, write and publish reference architectures, technical articles and create reference implementations to scale the technical best practices globally

• Enable the field team and the partner ecosystem to increase delivery capacity and drive customer success

• Conduct requirements gathering workshops and lead the solution design process with customers, partners and product team

• Deliver best practices recommendations, tutorials, articles and technical presentations adapting to different levels of key business and technical stakeholders

• Package best practices and lessons learned into thought leadership, methodologies and published assets

• Work with the product team to identify feature gaps, provide valuable product insight, guiding product direction and drive delivery of features

• Identify ongoing risks and pain points throughout the project, develop and implement mitigation measures

• Improve internal processes, promote knowledge sharing within the team and cross-function, by contributing to the internal knowledge hub and lead lunch & learn sessions

• Participate in the continuous improvement of MuleSoft products by leading internal workgroups and design sessions within the Services team and across teams

What you'll need to be successful

• Demonstrated expertise and track record of architecting, implementing, and supporting Enterprise-grade (highly available, scalable, secure) infrastructure powering complex business solutions

• Demonstrated experience with Highly-Availability, Scalability, Performance Testing & Tuning on multiple engagements

• Experience in mentoring junior level resources, consultants, and clients while leading internal initiatives to grow Services organisation practices

• 6+ years real-world hands-on Linux problem-solving skills

• Working hands-on experience with public cloud and private clouds (on-perm) setups.

• 6+ years of hands-on experience with Cloud Computing, including infrastructure, networking, storage, platform; or experience with traditional enterprise data-center technologies, including virtualization, RDBMS, storage appliances and private networks

• Exceptional hands-on troubleshooting and problem-solving skills

• Solid understanding of container runtime (e.g. Docker CE, containerd) & container orchestration using k8s

• Working knowledge of the Kubernetes ecosystem and tooling (e.g. Helm, Istio, etc.), familiarity with at least two K8s distributions, e.g. OpenShift, RKE2, EKS-A

• Multi-cloud ready: proficiency in working with AWS, Azure, GCP

• Working knowledge of DevOps methodologies, tooling (Git, Ansible, Terraform, GitLab, Jenkins etc.) CI/CD

• Extensive working experience with Internet technologies and protocols like TCP/IP, HTTP, VPN, DNS, SSL/TLS, etc.

• Proficiency in at least two of the following programming languages: Bash, Go, Python, node.js, Rust, Java, etc.

• Working knowledge with at least one RDBMS (MySQL, PostgreSQL, MS SQL Server, Oracle DB), NoSQL (Cassandra, MongoDB), distributed key-value store (e.g. etcd) and Time-series DB (InfluxDB, TSDB)

• Solid security foundation and best practices

• Working experience with load balancing products like AWS ELB/ALB/NLB or similar, and other solutions like Nginx, HAproxy, Ingress controllers.

• Working knowledge of SDLC, API Lifecycle, System Integration, MicroServices;  Service Mesh, Serverless knowledge is highly desirable 

• Knowledge of Open Source architectures, past contributions to open source projects are highly regarded

• Excellent customer-facing communication/expectation managing skills, strong cognitive ability especially with respect to understanding, documenting, and translating complex customer requirements into recommendations for appropriate solution architectures

• CKA (Certified Kubernetes Administrator) certification required (pass within 90 after on-boarding)

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