Job Description
Infrastructure Platforms (IP) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.
GTI Enterprise Production Management (EPM) is responsible for service support and delivery for JPMorgan Chase's (JPMC) Global Technology Infrastructure.
This role is for a senior system administrator within EPM Lifecycle Planning & Remediation. As a member of the planning and remediation team you will be leading a high visibility program that brings measurable improvement to the stability and security of the firm's infrastructure / applications.
The successful candidate will be able to:

• Own and coordinate the development of infrastructure remediation plans
• Analyze infrastructure lifecycle and patch/hygiene breaks. Identify patterns, perform root case to identify improvement opportunities
• Review current practices in managing infrastructure patching / hygiene and drive continues improvement initiatives to improve infrastructure resilience, security and cost.
• Apply Site Reliability Engineering principals to engage and improve the lifecycle of systems and services.
• Lead technical remediation and planning calls with line of business representatives / GTI partners.
• Able to multi task and manage concurrent remediation efforts.

Job Requirements:

• 7+ years' experience in infrastructure support
• 3+ years' experience managing Operating Systems such as Windows Server, Red Hat Enterprise Linux servers (5.x, 6.x, 7.x) in a large enterprise environment.
• 2+ years' experience leading remediation projects
• Knowledge of vulnerability management process and tools including scanning, patching, hardening / configuration management
• Experience working as part of an Agile scrum team.
• Proficiency in Python, Shell Scripting.
• Understanding of storage related technologies from a server perspective; working with SAN, NAS, external/remote storage media, etc.
• Understanding of clustering, network load balancing and high availability solutions.
• Understanding of core networking concepts such as routing, protocols, subnets, DNS

Preferred Skills:

• Strong communication skills (verbal and written) with the ability to communicate complex issues to technical and non-technical audiences that include peers, partners, AD partners, senior management, and customers
• Strong documentation skills with experience designing system design diagrams, application flow diagrams, and other related technical documentation.
• Leadership abilities: ability to drive discussions with client, technical teams.
• Self-Motivated. Ability to work independently
• Experience managing escalations and providing management updates.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.