Responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.
Responsibilities- Support Tier -2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management
- Troubleshoot and resolve all service center tickets routed to your Assignment Group
Perform IMAC all systems as applicable -
Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:
- Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.
- Perform IMAC’s all systems as applicable
- Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs
- Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
- Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products including HP Service Manager and Clarity
- Contribute to team and Quest specific short, mid and long term goals
- Perform maintenance, patches, and updates to all systems in a timely manner
- Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
- Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products
- Contribute to team and Quest specific short, mid, and long term goals
- Assist in inventory management
- Assist in coordination of asset disposal for Quest Diagnostics Workstation machines and peripherals
- Ensure that the Quest Diagnostics Information Technology Asset Management policies are enforced at the Business Unit
Asset Management:
- Assist in inventory management, including acquisition and disposal of all IT related equipment according to policies
- Assist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals
- Ensure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit
Physical and Mental Requirements:
Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances. maintain composure under pressure; adapts to change; ability to grasp information quickly.
Knowledge:
Entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on the job training
Skills:
Solving problems, MS office programs, Problem Management, Time Management, Organizational Skills, proficiency in verbal and written communications, strong commitment to customer and employee satisfaction, ability to work with customers, both internal and external
Education
- Associates Degree or CompTIA A+ Certification (Preferred)
Work Requirements
- Up to 80% of Travel
- Clean / valid driver’s license required
- On Call Coverage as needed
- May perform other duties as assigned
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Skills Required
- Entry level understanding of skill area progressing to application of knowledge attained through education, certifications, or other related experience
- Associates Degree or CompTIA A+ Certification
What We Do
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals. More information is available at www.questdiagnostics.com. Language Assistance / Non-Discrimination Notice Asistencia de Idiomas / Aviso de no Discriminación 語言協助 / 不歧視通知 www.QuestDiagnostics.com/home/nondiscrimination
