We are looking for a Cloud Engineer to join our Managed Services team. You will contribute towards delivering managed AWS infrastructure services for multiple customers. You will work closely with Service Delivery Managers as well as Technical Team Leads to understand customer priorities, ensure commitments are met, and deliver high service standards. Your focus will be on contributing alongside a team to deliver secure, reliable, and scalable AWS solutions while ensuring positive outcomes for our customers and our business.
- Contribution to the ongoing management and improvement of managed services processes, e.g. onboarding, change management, incident management, and other ITSM processes.
- Contribution to the ongoing management and improvement of Thoughtworks Operations processes, e.g. on-boarding, change management, incident management, and other ITSM processes.
- Contributing to the delivery of after-hours (24x7) managed services, by being a part of the on-call roster.
- Evangelizes and promotes development of solutions in accordance with Thoughtworks technical standards, policies and frameworks.
- Takes accountability for own performance and quality of outputs, celebrating success and recognising and addressing improvement opportunities.
- Collaborate with Service Delivery Managers to translate client needs into technical delivery.
- Maintain visibility of client environments, risks, and commitments
- Participate in incident response and post-incident reviews with customers and internal teams
- Ensure client commitments are met while supporting the business’s commercial objectives
- Strong experience across AWS services (EC2, VPC, IAM, RDS, Lambda, CloudWatch etc.)
- Proficient with Terraform and other IaC tools (CloudFormation desirable)
- CI/CD pipeline experience with GitHub Actions, Jenkins, or similar
- Experience with containerisation (Docker, Kubernetes/EKS)
- Knowledge of observability platforms (CloudWatch, Datadog, ELK, Dynatrace a plus)
- Linux & Microsoft administration and scripting
- Solid understanding of backup, disaster recovery, networking, and security
- Experience in a managed services or multi-client environment
- Strong communicator, comfortable with both technical and business stakeholders
- Experience working alongside Service Delivery or Service Desk teams.
- Exposure to Azure or GCP.
- Familiarity with Site Reliability Engineering (SRE) practices or ITIL processes.
- Experience with client onboarding and solution handovers
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions.
Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers.
We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.
About ThoughtworksThoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.
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See here our AI policy.
Skills Required
- Familiarity with CI/CD tools such as Jenkins, GitLab CI, CircleCI
- Exposure to log aggregation systems (EFK, Splunk, Datadog)
- Hands-on experience with monitoring, alerting and observability (Prometheus, Grafana, Datadog)
- Good understanding of at least one public cloud (AWS, Azure, GCP)
- Hands-on experience managing workloads on container ecosystems (Docker, Kubernetes, OpenShift)
- Basic understanding of API concepts (requests, responses, headers, authentication, JSON)
- Basic networking knowledge (high availability, load balancing, proxies)
- Basic understanding of scaling approaches (horizontal and vertical)
- Basic understanding of availability concepts (downtime, time to recover/restore, SLAs)
- Experience with basic Linux system administration (RHEL or Ubuntu)
- Good communication skills and proficiency in English
- Ability to participate in Q&A discussions and collaborate with teams
- Willingness to learn new technical skills and suggest improvements
- Ownership mindset and willingness to join a rotation-based 24x7 team
Thoughtworks Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thoughtworks and has not been reviewed or approved by Thoughtworks.
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Leave & Time Off Breadth — Paid time off includes vacation accrual from day one with rollover, personal/sick days, development and service days, and a long‑tenure paid sabbatical. Policies also emphasize comprehensive leave for rest, illness, and rejuvenation.
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Healthcare Strength — Health coverage spans medical, dental, and vision and often extends to families, complemented by mental‑health support through Lyra and Headspace. In some regions, private providers and wellness rewards further bolster healthcare access.
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Parental & Family Support — Parental leave is positioned as generous across regions, with fully paid options in some markets and a comprehensive fertility policy. Adoption and broader family supports are also highlighted.
Thoughtworks Insights
What We Do
We are a global technology consultancy that delivers extraordinary impact by blending design, engineering and AI expertise. For 30 years, our commitment to design-led thinking, engineering excellence and innovation means we prioritize people, build teams with strong technical foundations and embed AI into every step of the process – not just as a tool but as a mindset. It’s this approach that sets us apart, sparks bold ideas and empowers us to drive real, lasting innovation. We’re not preparing for the future – we’re defining it.
Why Work With Us
As technologists, we have a unique role to play in how technology should benefit all of society, pursuing a more equitable future. Part of that role is to continuously educate ourselves on the issues that matter to the causes we believe in. We recognize our privilege and strive to see the world from the perspective of the most vulnerable.
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