Will be responsible for leading the technical execution, operational support, and continuous optimization of live streaming services, corporate webcasts, and large-scale global virtual events (such as executive Town Halls).
This role requires a hybrid profile with solid experience in broadcast video engineering, enterprise network infrastructure (eCDN), and event management under pressure, ensuring high availability, security, and an excellent Quality of Experience (QoE) for thousands of concurrent viewers worldwide.
Key Responsibilities
1. Event Execution & Streaming Operations
- Plan, configure, and monitor end-to-end live broadcasts for high-visibility global and regional corporate events.
- Operate and manage Enterprise Video Content Management (EVCM) platforms, such as Vbrick Rev, Qumu, Kaltura, or similar.
- Configure and manage hardware and software encoders (e.g., Haivision, Teradek, OBS Studio, Wirecast, vMix) using modern transport protocols (RTMP, SRT, HLS, DASH).
- Coordinate the integration of audio and video feeds from physical studios, videoconferencing rooms (Zoom, MS Teams, Webex), and remote production systems.
2. Infrastructure & Distribution Engineering (eCDN)
- Collaborate closely with Network Engineering and Information Security teams to ensure efficient video delivery across the corporate network.
- Configure, monitor, and optimize eCDN (Enterprise Content Delivery Network) and Peer-to-Peer (P2P) solutions such as Hive Streaming, Kollective, or Ramp.
- Analyze bandwidth impact on local networks (LAN/WAN/Wi-Fi) at global offices during large-scale events, applying QoS (Quality of Service) policies and rate limiting (throttling) when necessary.
3. Technical Support & Incident Management (Tier 2/3)
- Act as an advanced technical point of contact (Tier 2/3) for real-time troubleshooting during live broadcasts (e.g., buffering, audio/video desync, authentication failures).
- Conduct detailed Post-Event Reviews, utilizing QoE and QoS metrics to identify network bottlenecks or platform failures, proposing corrective action plans.
- Manage the lifecycle of incidents and problems related to media infrastructure, logging and tracking tickets with external vendors and internal IT teams.
4. Continuous Improvement & Governance
- Develop, update, and maintain operational runbooks, Standard Operating Procedures (SOPs), and technical architecture documentation.
- Evaluate new streaming technologies, AI applied to video, automated captioning, and accessibility tools for inclusion in the global portfolio.
- Deliver technical training to local support teams and regional event operators.
Requirements and Qualifications
Required Experience
- Minimum Experience: 3 years of proven experience in media technology operations, broadcast engineering, corporate videoconferencing support, or administration of enterprise-scale video streaming platforms.
- Previous experience in large multinational corporate environments (preferably in the financial or technology sector).
Essential Technical Knowledge
- Streaming Protocols: RTMP/RTMPS, SRT, HLS, DASH, RTSP, and WebRTC.
- Video/Audio Codecs: H.264 (AVC), H.265 (HEVC), AAC, Opus.
- Enterprise Video Content Management (EVCM) Platforms: Vbrick, Qumu, Panopto, Kaltura, or Microsoft Stream.
- Networking & Distribution: TCP/IP concepts, DNS, Firewalls, Multicast/Unicast, eCDN (Hive, Kollective, Ramp), and public CDNs (Akamai, Cloudflare).
- Collaboration Tools: Advanced video integration with Zoom (Zoom ISO/Rooms), MS Teams (Live Events/Town Hall), and Webex.
- Operating Systems & Monitoring: Familiarity with Windows, macOS, Linux, and network traffic analysis tools (Wireshark, Charles Proxy).
Soft Skills
- Working Under Pressure: Exceptional ability to stay calm, make quick decisions, and resolve critical technical issues in real-time during live events.
- Communication: Excellent verbal and written communication skills to interact with executive stakeholders, business partners, and global technical teams.
- Organization: Strong time management, project planning, and attention to detail.
- Global Collaboration: Ability to work multiculturally with distributed teams across different time zones.
Education:
- Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Languages
- English: Mandatory fluency (written and spoken) for daily meetings, documentation, and global support.
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Job Family Group: Technology------------------------------------------------------
Job Family:Infrastructure------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- At least 3 years of experience in media technology operations, broadcast engineering, corporate videoconferencing support, or enterprise video streaming platform administration
- Experience operating enterprise-scale live streaming or video platforms
- Knowledge of RTMP/RTMPS, SRT, HLS, DASH, RTSP, and WebRTC streaming protocols
- Knowledge of H.264, H.265, AAC, and Opus codecs
- Experience with enterprise video content management platforms such as Vbrick, Qumu, Panopto, Kaltura, or Microsoft Stream
- Knowledge of TCP/IP, DNS, firewalls, multicast, unicast, eCDN, and public CDNs
- Experience with eCDN solutions such as Hive Streaming, Kollective, or Ramp
- Advanced video integration experience with Zoom, Microsoft Teams, and Webex
- Familiarity with Windows, macOS, Linux, Wireshark, and Charles Proxy
- Bachelor’s or university degree, or equivalent experience
- Fluent written and spoken English
- Experience in a large multinational corporate environment
- Experience in the financial or technology sector
- Ability to troubleshoot critical technical issues under pressure during live events
- Excellent verbal and written communication skills
- Strong time management, project planning, and attention to detail
- Ability to collaborate with distributed, multicultural teams across time zones
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Health coverage is presented as comprehensive, including free in-network preventive care, mental-health resources, and the Be Well Program. Materials also state new hires have access to health and insurance benefits from the outset.
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Retirement Support — The retirement plan offers a $1-for-$1 match up to 6% of eligible pay. New employees are eligible for the plan, with automatic enrollment after 90 days if they do not enroll themselves.
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Inclusive Benefits Coverage — Benefits highlight fertility treatment coverage, adoption/surrogacy reimbursement up to $30,000, and disability coverage. Coverage extends to spouses and domestic partners regardless of gender identity or sexuality, with gender-affirming care-related support noted.
Citi Insights
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