Valleysoft is an IT services provider delivering enterprise technology solutions, application development, IT support, and infrastructure services to clients around the world. Working across a broad enterprise technology landscape, the team supports critical platforms and middleware environments that keep business operations running reliably and securely.
This role is a strong fit for someone who enjoys working close to production systems, solving complex technical issues, and helping maintain stable, high-performing infrastructure. As an Infrastructure Specialist, you will play an important part in supporting core server and middleware environments, partnering with cross-functional technical teams, and contributing to the operational reliability of enterprise platforms.
Responsibilities- Administer and support AIX and Linux environments.
- Install, configure, maintain, and troubleshoot IBM WebSphere Application Server.
- Administer and troubleshoot IBM HTTP Server and IBM WebSphere Edge Server.
- Support enterprise middleware environments including IBM IIB, IBM ACE, and IBM MQ.
- Perform application and middleware deployments and configuration changes.
- Monitor infrastructure and middleware availability and performance.
- Troubleshoot application connectivity, middleware, network, and infrastructure issues.
- Perform log analysis and root-cause analysis for production incidents.
- Support system upgrades, patching, configuration changes, and maintenance activities.
- Coordinate with application, database, network, security, and other infrastructure teams.
- Support production incidents and resolve issues within agreed SLAs.
- Prepare technical documentation, operational procedures, and troubleshooting guides.
- Participate in change, incident, and problem management processes.
- Support backup, recovery, and disaster-recovery activities where required.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Information Systems, Engineering, or a related technical field.
- 5+ years of relevant infrastructure experience, including senior Infrastructure Specialist or L2-L3 support-level experience.
- Strong hands-on administration experience with AIX and Red Hat Enterprise Linux.
- Production experience supporting enterprise infrastructure and IBM middleware environments.
- Hands-on experience with IBM WebSphere Application Server, IBM HTTP Server, IBM IIB or IBM ACE, and IBM MQ.
- Experience troubleshooting application connectivity, messaging, server, and middleware issues, and performing root-cause analysis for infrastructure and middleware incidents.
- Experience supporting production deployments, configuration changes, patching, and maintenance activities, while handling incidents and service requests within defined SLAs.
- Experience documenting incidents, resolutions, and operational procedures, and working within incident, problem, and change management processes.
- Experience coordinating with application, database, network, security, and other infrastructure teams.
- Good to very good written and spoken English for technical documentation, incident reporting, troubleshooting discussions, and understanding IBM product documentation.
- Eligibility to work in Egypt.
Benefits
- Private Health Insurance
- Training & Development
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related technical field.
- 5+ years of relevant infrastructure experience, including senior Infrastructure Specialist or L2-L3 support-level experience.
- Strong hands-on administration experience with AIX and Red Hat Enterprise Linux.
- Production experience supporting enterprise infrastructure and IBM middleware environments.
- Hands-on experience with IBM WebSphere Application Server, IBM HTTP Server, IBM IIB or IBM ACE, and IBM MQ.
- Experience troubleshooting application connectivity, messaging, server, and middleware issues, including root-cause analysis.
- Experience supporting production deployments, configuration changes, patching, maintenance, incidents, and service requests within defined SLAs.
- Experience documenting incidents, resolutions, and operational procedures and working within incident, problem, and change management processes.
- Experience coordinating with application, database, network, security, and other infrastructure teams.
- Good to very good written and spoken English for technical documentation, incident reporting, troubleshooting discussions, and understanding IBM product documentation.
- Eligibility to work in Egypt.
What We Do
- Valleysoft is a regional IT services provider serving clients around the world. Since 2006, Valleysoft has been working with global partners, such as IBM, in different industries to solve complex business and technical problems ranging from enterprise-class application development and maintenance to worldwide process management. - As client-focused and process-oriented company, Valleysoft stands as a vendor neutral and capability rich professional organization. Our maturity in quality delivery and operational discipline shows through our work. Our operational maturity enables us to provide high-quality services with repeatable and predictable results at optimized efficiency in both level of efforts and economic model. As a result, we are able to deliver to our clients world-class services at best values.
