The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with Middleware Web Hosting support technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
Responsibilities:
- Able to co-ordinate day-to-day operational support and 24x7 out of office support of 2500+ Webhosting instances used by 200+ GCG applications, co-ordinate in strategic and customer initiatives to maintain service availability, co-ordinate in maintaining sector risk and compliance posture, and participate in sector technology initiatives.
- Plan, install, and maintain webhosting products to ensure an efficient data processing environment.
- Interface with outside vendors to co-ordinate software problem resolution and pro-active patching.
- Perform system performance monitoring and tuning; participate in capacity planning and products configurations.
- Provide technical support to both systems development and data centre operations personnel.
- In conjunction with data processing operations and audit guidelines, develop procedures and standards for operations personnel.
- Act as manager for systems projects, coordinating team activities, with systems development and data center operations personnel.
- Assist in evaluating, recommending, acquiring, and installing new software or software upgrades.
- Co-ordinate project plans and activities with user and technology management.
- Co-ordinate and participate in Continuity Of Business drill.
- Perform proper prioritization and evaluation of business requirements prioritizing according to the order of Franchise Critical, Gold, Silver, and Bronze applications.
- Responsible to take ownership and drive multiple challenging tasks assignment across all CTI Datacenter teams
- Participate in global Webhosting initiatives, meetings and projects.
- Responsible for overall operating system applications
- Contribute to technical direction and strategic decisions
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 9-12 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
- Ability to communicate technical concepts to non-technical audience
- Ability to work with virtual and in-person teams, and work under pressure or to a deadline
- Experience in a Financial Services or large complex and/or global environment preferred
- Effective written and verbal communication skills
- Effective analytic/diagnostic skills
Education:
- Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
He / She should be good in WebSphere Application Server support, IBM HTTP Server, Tomcat, Apache HTTP server and Weblogic.
Along with Middleware web product good knowledge of Load Balancer and Firewall knowledge. Cloud technology understanding also need.
HE / She should be good hands on writing shell scripts and Python scripts.
Good understanding of Load Balancer and Firewall works must have.
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Job Family Group: Technology------------------------------------------------------
Job Family:Infrastructure------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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Skills Required
- 9-12 years of experience in infrastructure technologies delivery
- Proven track record of operational process change and improvement
- WebSphere Application Server support experience
- IBM HTTP Server experience
- Tomcat experience
- Apache HTTP Server experience
- WebLogic experience
- Strong knowledge of load balancers and firewalls
- Understanding of cloud technology
- Hands-on shell scripting and Python scripting experience
- Ability to communicate technical concepts to nontechnical audiences
- Ability to work with virtual and in-person teams under pressure or to deadlines
- Effective written and verbal communication skills
- Effective analytical and diagnostic skills
- Bachelor's or university degree, or equivalent experience
- Experience in financial services or a large, complex, or global environment
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
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