Job Responsibilities
- Participate in Project Review Status meetings and Steering Committees as required to ensure project scope, cost, schedule and quality are in alignment.
- Provide leadership and oversight of other project roles when needed such as validation and design lead.
- Provide resources to lead I&T infrastructure workstreams for local site projects.
- Collaborate with stakeholders on their roadmaps, projects and opportunities;
- Oversee delivery execution for infrastructure projects;
- Leads stakeholder escalations as well as initiate interaction with the business to resolve service issues while fostering key relationships;
- Ensure changes are managed and implemented in compliance with company procedures;
- Manage expectations and communications with stakeholders, Information & Technology, and Leadership;
- Review key metrics to evaluate the effectiveness and efficiency of I&T processes and improve daily operations;
- Ensure that the infrastructure team (including non-employees) are trained and complying with the appropriate regulatory guidelines (e.g. cGMP), global I&T procedures, I&T standards, I&T practices and Computer Systems Validation methodology as defined by QMS (global I&T Quality Management System) and based upon the application business function.
- Ensure audit findings are closed within agreed timelines.
- Work with key stakeholders to understand their vision and roadmaps. Socialize and get buyin for improvements from key stakeholders. Influence automation of technology and processes to improve efficiencies.
- Analyse and advise on the expected benefits, impacts, opportunities, etc. of any proposed initiative;
- Drive maturity and innovation into the operating model and insert automation/tools into all solutions;
- Support two (2) or more on site field services engineers from managed services provider/vendor, supporting infrastructure service delivery.
Required Skills
- 5+ years’ experience in IT Infrastructure.
- 5+ years of managerial, supervisory, and/or demonstrated leadership experience including experience in influencing senior management and critical stakeholders.
- Experience in successfully handling complex and unique situations.
- Strong customer focus able to meet the demands of internal and external customers.
- Multi-tasking can manage several concurrent projects and priorities demands.
- Excellent verbal and written communication skills.
- Pharma/Biotech or similarly regulated environment experience desirable.
- Ability to work across a range of countries and cultures.
About systemsGo
systemsGo has been a trusted provider of IT services across the APAC region for over 25 years. We specialize in helping multinational companies to scale and grow in Asia Pacific. Our mission is to empower companies through cutting-edge IT as a service and AV solutions, fostering growth and efficiency. This is a critical role to bring in new business and to enter the next stage of growth together with the company.
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What We Do
-Who We Are systemsGo was started in 1998 because we believed there was a better way to address the special IT needs of Tokyo businesses, and starting in 2008 we began our expansion into other locations in Asia including Hong Kong, Shanghai, Singapore, Beijing, Sydney, Taiwan, New Delhi and Seoul. We saw partnership and process as the keys. We would work side-by-side with our clients to help reduce costs and improve efficiency. To date, we’ve shared our expertise with hundreds of companies. They come to us because we find the best engineers and project managers. We train our people to use their experience and creativity to assess an IT system and make it better. And we ensure our own accountability through an online tracking system that gives our clients 24×7 access to every move we make on their behalf. -Mission Statement We listen to our clients to understand their business needs. We design and deliver solutions from our range of professional services, creating value to benefit all stakeholders. To achieve this we combine an enriching and satisfying employment environment with a culture of customer service excellence and an unwavering pursuit of quality through devoted adherence to process and continuous improvement. -Our Core Principles Customer Service Excellence Enriching Employment Environment Unwavering Pursuit of Quality -Locations Australia | Greater China | India | Japan | Singapore | South Korea
