What You’ll Do:
The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development.
About the RoleAs the Infrastructure Operations Program Manager, you will be responsible for operationalising and scaling CoreWeave’s bare metal support & RMA programs globally. You will lead a pivotal function, serving as the liaison between clients, internal teams, and external vendors to ensure effective communication and alignment. You will drive the management of client relationships and enable cross-functional partnerships that drive improvements for new and existing operational processes and tools.
In this role, you will:
- Own and drive RMA workflows, coordinate with internal teams and vendors to streamline how hardware failures are diagnosed, escalated, replaced, and tracked — and use data to monitor trends, drive accountability, and reduce repeat issues.
- Lead cross-functional maintenance efforts, helping ensure that both proactive and reactive maintenance (upgrades, replacements, power/cooling work, etc.) are planned, communicated, and executed with minimal disruption to customers — and that post-maintenance reviews are informed by meaningful KPIs.
- Act as a bridge between Support, FleetOps, and the client by representing the customer’s voice internally and ensuring that field work, hardware tracking, and incident handling are executed cleanly and understood.
- Build repeatable, measurable processes by turning ad hoc or one-off actions into standardised, trackable workflows that can scale across regions, vendors, and clients — with dashboards or reporting in place to track backlog, resolution time, vendor performance, and program health.
- Contribute to the overall maturity of the program by helping the team transition to a metrics-driven, well-documented operational model that enables faster time-to-resolution, clearer accountability, and an improved customer experience.
Who You Are:
- 3+ years of technical program management experience in the cloud or high-performance computing space as it relates to server and data center operations.
- Proven technical project management experience in cloud or high-performance computing, specifically server and data centre operations
- Demonstrated technical ability to assimilate complex technical concepts to better operational processes.
- Proven problem-solving skills and adaptability in a fast-paced environment
- Excellent communication and collaboration abilities, with experience working effectively across multidisciplinary internal and external teams
- Familiarity with Linux, containerization technologies, and cloud computing concepts
- Demonstrated hardware troubleshooting knowledge within an infrastructure space
- Expertise in working with supply chain and engineering teams to deliver value to customers, driving improvements to operations and tooling.
- Proven experience with implementing process workflows, ticketing systems, data analysis, and tooling/methodology for creating and maintaining detailed documentation for customer-facing reports
- Demonstrated leadership ability and excellent communication skills.
- Problem-Solving & Adaptability: Robust problem-solving skills and adaptability in a fast-paced environment
- Applicants must have work authorisation that does not require sponsorship from the company now or in the future.
Wondering if you’re a good fit? We believe in investing in our people and value candidates who bring unique backgrounds—even if you don’t check every box. Here are a few qualities we’ve found make someone successful on our team. If some of this describes you, we’d love to talk.
- You’re curious about Kubernetes, Docker, and containerized infrastructure
- You have strong problem-solving skills with a proactive and analytical mindset.
- You have excellent communication skills and a demonstrated ability to work collaboratively in a fast-paced environment.
Why CoreWeave?
At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:
- Be Curious at Your Core
- Act Like an Owner
- Empower Employees
- Deliver Best-in-Class Client Experiences
- Achieve More Together
We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!
The base salary range for this role is $122,000 to $179,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).
What We Offer
The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.
In addition to a competitive salary, we offer a variety of benefits to support your needs, including:
- Medical, dental, and vision insurance - 100% paid for by CoreWeave
- Company-paid Life Insurance
- Voluntary supplemental life insurance
- Short and long-term disability insurance
- Flexible Spending Account
- Health Savings Account
- Tuition Reimbursement
- Ability to Participate in Employee Stock Purchase Program (ESPP)
- Mental Wellness Benefits through Spring Health
- Family-Forming support provided by Carrot
- Paid Parental Leave
- Flexible, full-service childcare support with Kinside
- 401(k) with a generous employer match
- Flexible PTO
- Catered lunch each day in our office and data center locations
- A casual work environment
- A work culture focused on innovative disruption
Our Workplace
While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration
California Consumer Privacy Act - California applicants only
CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: [email protected].
Export Control Compliance
This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.
Top Skills
What the Team is Saying
What We Do
CoreWeave, the AI Hyperscaler™, delivers a cloud platform of cutting-edge software powering the next wave of AI. The company's technology provides enterprises and leading AI labs with cloud solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers across the US and Europe. CoreWeave was ranked as one of the TIME100 most influential companies and featured on Forbes Cloud 100 ranking in 2024. Learn more at www.coreweave.com.
Why Work With Us
At CoreWeave we work hard, have fun and move fast! Today we are a small, growing team of intelligent, genuine people, that value different perspectives and approaches to solving complex problems. We foster an environment that champions collaboration and prioritizes innovative solutions. Here, you are surrounded by the best.
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CoreWeave Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
