The Role
About us
We’re proud to be Great Place to Work-Certified™️2025 for 3 years running. We have also been named a Global Winner of the 2024 Gallup Exceptional Workplace Award.
We’re growing, not slowing, here at Macquarie Technology Group because we’re passionate about doing things differently. We want to challenge the industry and look for better ways of doing things. As a team, Macquarie Services are hardworking, results and success-focused. We also take the time to celebrate our success and make sure our people are doing work that makes a difference.
We believe that collaboration & team connection is key for success. This role will be based in Sydney with a blended working arrangement in our CBD offices & the remaining working from home. #LI-Hybrid
The Opportunity
Are you a tech-savvy leader ready to drive innovation? At Macquarie Technology Group, we’re looking for an Infrastructure & Operations Manager to oversee our technical infrastructure and security team.
You’ll ensure our digital platforms are reliable and secure while setting strategic direction for our internal IT systems. You will also be orchestrating our service providers.
The focus of this role is to ensure that we deliver an exceptional level of service to our internal staff to ensure that they can be enabled to deliver exceptional services to our customers.
This is an opportunity for a natural people leader who is passionate about technology. In this key role, you will drive innovation in our technical solutions and uncover new opportunities to automate processes and boost efficiency. You will also have the ability to be hands-on when required for technical escalations.
Why Us?
- We’re proud to be Great Place to Work-Certified™️2025 for 3 years running.
- We have been named a Global Winner of the 2024 Gallup Exceptional Workplace Award.
- We have the highest Net Promoter Score on the ASX, the World's best customer experience & crowned in 2020 at the World Communications Awards.
- You’ll make an impact: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
- We Invest in you: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.
What you'll be doing
- Cultivating and developing a world-class infrastructure and operations practice.
- Lead and mentor a dynamic team.
- Provide both people and technical leadership.
- Oversee system operations.
- Setting the infrastructure strategy.
- Manage budgets and vendor relationships.
- Ability to be technically hands-on when required for technical escalations and management of major incidents.
- Working with other departments to understand strategic needs and business priorities.
- Drive innovation through automation in new and existing systems.
Required experience & skills
- 10+ years of experience in infrastructure operations
- 5+ years leading IT infrastructure and operations teams
- Strong people management experience
- Experience providing technical guidance and mentoring staff on technical skills
- Experience with Microsoft ecosystem and Azure cloud
- Ability to be hands-on and be an escalation point for major incidents
- Strong technical capability and knowledge across both the Microsoft and general network/security ecosystem
- Proven track record in exceptional customer service
- Innovation-driven, demonstrated record of automating processes and improving efficiency
- Strong budget management and vendor negotiation skills
- Exceptional communication and people skills
- Ability to deliver impactful projects
If this excites you, apply now, we'd love to hear from you!
Similar Jobs
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Macquarie Technology Group (ASX:MAQ) is Australia’s data centre, cloud, cyber security and telecom company for mid-large business and government customers.
It’s our obsession with customer service that makes us so different. Today we have the best NPS (Net Promoter Score) in Australia
