Infrastructure Operations Engineer- Core Services
Location: Canton, Massachusetts, United States (Hybrid)
In this position, you’ll be based in the Canton,MA office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Founded in 1978, Computershare is a global leader with over 16,000 employees across 22+ countries, a market capitalization exceeding $7B, and annual revenues of over $2B. The company provides a wide range of services including transfer agency, share registration, employee equity plans, proxy solicitation, and mortgage and loan services.
Known for its strengths in data management, high-volume transaction processing, payments, and communications, Computershare supports leading organizations in managing relationships with investors, employees, and customers.
The Technology Group (CTO) is responsible for delivering and managing global technology services, covering areas such as architecture, infrastructure, operations, and compliance. This role sits within Infrastructure Operations, focusing on the deployment, maintenance, and operational management of core IT infrastructure.
A role you will love
The Infrastructure Operations Engineer is responsible for the delivery, deployment, maintenance, support and optimisation of the core IT infrastructure. The role ensures that standard products and services are implemented efficiently and that systems remain reliable, secure, compliant and performant throughout their lifecycle.
Other key duties and responsibilities are as follows:
Deployment & Delivery
- Deploy, configure, and automate infrastructure solutions aligned to approved architecture and standards
- Support project transitions into production and execute changes through governed processes
Maintenance & Support
- Monitor infrastructure to ensure availability, performance, and capacity
- Troubleshoot issues, perform root cause analysis, and implement preventative actions
- Manage patching, upgrades, and lifecycle activities
- Support incident, problem, and change management processes
- Maintain documentation, SOPs, and runbooks
- Collaborate with vendors and support disaster recovery planning and execution
Security & Compliance
- Enforce security best practices (patching, access control, system hardening)
- Ensure compliance with standards, policies, and audit requirements
- Support vulnerability management and security assessments
Success Measures
- Timely, compliant delivery of infrastructure deployments with increasing automation
- High availability and performance aligned to SLAs and operational standards
- Effective incident resolution, ticket management, and process adherence
- Strong documentation, continuous improvement, and operational efficiency
- Positive audit outcomes, security compliance, and stakeholder satisfaction
What will you bring to the role?
Functional Knowledge
- Strong understanding of IT service management frameworks (e.g., ITIL), including capacity planning, SLAs, and service operations
- Broad technical knowledge across infrastructure domains (servers, networks, storage, cloud, automation)
- Ability to define and implement operational and technical procedures
Business & Industry Experience
- Customer-focused mindset with strong communication skills
- Ability to align technology solutions with business needs
- Experience working in global, cross-functional environments (financial services experience is a plus)
Problem Solving & Impact
- Proven ability to diagnose and resolve complex infrastructure issues in enterprise environments
- Experience managing incidents and ensuring service continuity
- Direct impact on service performance, availability, and delivery against SLAs
Interpersonal Skills
- Strong stakeholder management and collaboration skills
- Solutions-oriented with a proactive, continuous improvement mindset
- High integrity, adaptability, and ability to manage sensitive information
Technical Expertise
Core Skills
- Strong hands-on experience with Dell EMC storage platforms (PowerMax, PowerScale, ECS) and SAN technologies, including provisioning, zoning, performance tuning, troubleshooting, and lifecycle management
- Strong hands-on experience with backup and recovery technologies, including Rubrik , covering policy management, backup operations, recovery testing, and data protection administration
- Enterprise infrastructure (servers, storage, networks, cloud platforms)
- Virtualization (VMware, Nutanix)
- Microsoft ecosystem (Windows Server, Active Directory, Entra ID)
Proven Experience
- Delivering and supporting complex enterprise infrastructure environments
- Driving automation and operational efficiency
- Infrastructure security, access management, and compliance
- Incident troubleshooting, root cause analysis, and disaster recovery execution
- Proven experience supporting enterprise storage estates, with a strong focus on Dell EMC products and SAN environments in business-critical operations
- Proven experience supporting enterprise backup and recovery services, with a strong focus on Rubrik and resilient data protection in business-critical environments
Qualifications (Preferred)
- Bachelor’s degree in IT or related field
- Certifications such as ITIL, PMP, Nutanix, Linux, or storage/data protection
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. Visit computershare.com/CanadaBenefits for details.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Compensation. The typical base pay range for this role is USD $100,000 - $149,000 .
Skills Required
- Hands-on experience with Dell EMC storage platforms (PowerMax, PowerScale, ECS)
- Experience with SAN technologies including provisioning, zoning, performance tuning, troubleshooting, lifecycle management
- Experience with backup and recovery technologies, including Rubrik (policy management, backup operations, recovery testing)
- Experience with virtualization platforms (VMware, Nutanix)
- Experience with Microsoft ecosystem (Windows Server, Active Directory, Entra ID)
- Broad enterprise infrastructure knowledge (servers, storage, networks, cloud platforms)
- Experience with patching, upgrades, lifecycle activities, incident/problem/change management
- Ability to troubleshoot complex infrastructure issues and perform root cause analysis
- Experience driving automation and operational efficiency
- Support for security & compliance, vulnerability management, and system hardening
- Bachelor's degree in IT or related field
- Certifications such as ITIL, PMP, Nutanix, Linux, or storage/data protection
- Financial services experience (a plus)
What We Do
Computershare is the world’s largest stock transfer agent that has pioneered many of the securities industry’s innovations to help companies build and maintain strong relationships with their investors, employees and customers. For more than 35 years, we have grown rapidly in markets around the world to meet the evolving needs of our 40,000 clients. Today, we offer a comprehensive range of professional services including stock transfer, employee equity plans, investor relations, corporate governance and other business solutions. For more information, visit www.computershare.com
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