The Role
The Infrastructure Operations Coordinator manages daily office operations, facilities, vendor coordination, and provides Tier 1 IT support, ensuring a functional workplace environment.
Summary Generated by Built In
Stand Together is a philanthropic community that helps America’s boldest changemakers tackle the root causes of our country’s biggest problems, from education to the economy, broken communities, and toxic division, among dozens of other pressing issues. We provide our partners with access to resources including funding, thought leadership, a network of peers, and a playbook for applying proven principles to transform lives and society.
The Infrastructure Operations Coordinator oversees day-to-day office operations, facilities management, vendor coordination, and light Tier 1 IT support. This role ensures a safe, efficient, and well-supported workplace environment while serving as a primary point of contact for employees’ operational and basic technical needs. The ideal candidate brings strong customer service skills, ticketing system experience, and the ability to manage multiple priorities with ownership and professionalism.
This role will sit in our Capitol Hill office in Washington, DC.
How You Will Contribute
- Maintain daily office operations, including supplies management, equipment and furniture maintenance and repairs, safety, employee moves, space reconfigurations, and overall workplace functionality
- Manage relationships and communications with customers, internal teams, landlords, property managers, and third-party vendors
- Track operational expenses and support invoice processing
- Provide Tier 1 IT support, including troubleshooting, workstation and peripheral equipment setup and inventory management, employee lifecycle management, and conference room and event technical support
- Log, track, and resolve requests through a ticketing system; escalate complex issues as needed
- Deliver timely, high-quality customer service and ensure appropriate communication to customers
- Develop and maintain process documentation for services managed
- Enthusiasm to contribute to Stand Together's vision and principled approach to solving problems, and a commitment to stewarding our culture, which champions values including transformation and innovation, entrepreneurialism, humility, and respect.
What You Will Bring
- 3–5 years of experience in office operations, facilities, workplace support, or similar role
- Experience providing Tier 1 IT support in a corporate environment
- Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.)
- Strong organizational skills and ability to manage competing priorities
- Professional communication and vendor management experience
What We Offer
- Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace.
- A meaningful career: Join a passionate community of over 1,500 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
- Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents.
- Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities, allowing you to share in the success you help drive.
Our Values: Working for an organization within the Stand Together philanthropic community is different from many other places. The culture is deeply rooted in Principle Based Management® (PBM®), a framework guided by the principles that drive human progress, such as dignity, openness, and bottom-up empowerment. PBM® empowers employees to be entrepreneurial, to innovate, and to continually drive transformation.
We believe diversity fuels creativity, broadens knowledge, and helps drive success. That is why we’re proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty, dignity, and respect.
Skills Required
- 3-5 years of experience in office operations, facilities, workplace support, or similar role
- Experience providing Tier 1 IT support in a corporate environment
- Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.)
- Strong organizational skills and ability to manage competing priorities
- Professional communication and vendor management experience
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The Company
What We Do
Stand Together is a philanthropic community that partners with America's boldest changemakers to tackle the root causes of the country's biggest problems. By providing funding, a unique network, and a proven management playbook, they empower nonprofit leaders, educators, and activists to drive lasting solutions in areas like education, economic opportunity, and community development, ultimately helping people realize their full potential and live lives of meaning.
