Purpose of the role
The role holder coordinates infrastructure and cloud operational activity, acting as the administrative and commercial hub between infrastructure teams, data-centre operations and customer-facing stakeholders. They own the processes that keep infrastructure spend, supplier relationships, hardware lifecycle and licensing compliance under control, while supporting other project work.
Scope
Coordination of infrastructure and cloud operational activity across infrastructure teams, data-centre operations and customer-facing stakeholders.
Ownership of the processes governing infrastructure spend, supplier relationships, hardware lifecycle and licensing compliance.
Support for customer project activities.
Project administration in JSM for Infrastructure and Cloud Operations
Key responsibilities
Coordinate project activity, planning, scheduling, execution, and outcome reporting with relevant teams and stakeholders.
Track migration and transformation projects, monitoring progress and commitments against delivery timelines.
Skills, knowledge & experience
Essential
Experience in IT infrastructure or cloud operations administration/coordination.
Familiarity with Jira Service Management (JSM) or equivalent ITSM tooling.
Experience with procurement, PO coding and invoicing processes.
Working knowledge of commercial reporting
Strong organisational and communication skills, coordinating across technical, customer-facing and commercial teams, and across time zones with UK-based colleagues.
Skills Required
- Experience in IT infrastructure or cloud operations administration or coordination
- Familiarity with Jira Service Management or equivalent ITSM tooling
- Experience with procurement, purchase order coding, and invoicing processes
- Working knowledge of commercial reporting
- Strong organizational and communication skills across technical, customer-facing, and commercial teams
What We Do
As the largest global automotive technology company, Keyloop delivers cutting-edge solutions, tailored to the modern needs of auto retailers and OEMs alike. With 40 years of automotive DNA, and a deep understanding of what it takes to drive success, Keyloop solutions are delivered in over 90 countries, and trusted by more 20,000 retailers and 80 OEMs worldwide. From the showroom to the workshop, and everything in between, its technology facilitates distinctive customer experiences between key systems, tools and departments. With modern consumers demanding increasingly high levels of service and responsiveness, Keyloop and their partners connect retailers and OEMs to consumers through every step of their journey. Keyloop delivers a proven technology ecosystem that redesigns the automotive retail experience to cultivate lasting loyalty and optimise margins through increased efficiency, elevated experiences, and unrivalled connected data. For more information, please visit www.keyloop.com
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