Position Summary:
The contractor is responsible for performing a gap analysis on existing tools, extracting data into single dashboard visibility, and drafting up a solicitation document based on his/her assessment that could be used to purchase new tools. Furthermore, the contractor will be asked to develop an event management process.
Responsibilities and Duties Include:
- Direct and define the strategy for the integration and enhancement of the IT operations tools to provide end-to-end visibility into the availability and performance of the top-down IT stack (infrastructure, application and business process)
- Enhance the IT operations tools portfolio, inclusive of the Enterprise monitoring (Tivoli, Solarwinds, and Splunk) and IT Service Management (ServiceNow) platforms and vendor specific solutions (EMC, Oracle OEM, VMware, MS, etc.) to provide a single-pane-of-glass view into the operational health of the Commonwealth IT services.
- Provide guidance on highly valuable Key Performance Indicators (KPI’s) and Operational metrics for measuring Commonwealth operations performance and effectiveness.
- Provide a robust reporting capability and develop performance dashboards for Senior and Executive Leadership, Operational Directors and Managers and individual contributors to facilitate data-based decision making.
- Collaborate with the Service Delivery Team Manager to define and publish “Enterprise-class” ITIL processes (Incident, Change, Problem, Asset, Configuration, Event, Availability Management and etc.) that are well supported and facilitated by the operations tools and platforms.
- Enhance the Enterprise Monitoring service to include a “Monitoring-as-a-Service” solution, inclusive of Application Performance Monitoring.
- Provide strong organizational mentoring on current monitoring and ITIL/ITSM best practices throughout the organization.
Contribute to the overall IT Service Delivery/Management strategy and program across the Executive Branch and drives ongoing systemic improvements in monitoring processes.
Qualifications: Include a detailed description of the experience and skills required. Use additional space if needed.
- Bachelor’s degree from an accredited college or university in business, information technology, computer science, or other related fields.
- At least five years of experience in a technical or support role
- Demonstrated experience with enterprise monitoring tools
- Demonstrated experience supporting multiple solutions with different users
- Strong operational service management knowledge and skills, and understanding of IT operations processes and end to end IT infrastructure components / architecture.
- Demonstrated knowledge of current IT operations and monitoring platforms and toolsets.
- Solid background and experience in utilizing the ITIL framework effectively.
- ITIL Foundations certified or above preferred.
- Prior state government or public service experience is a significant plus.
- Solid technology, financial and business background.
- Demonstrated ability to consistently achieve both short-term results and long term objectives.
- Excellent communication and mentorship skills.
- Must have a great sense of passion and urgency to drive organizational and cultural change.
Top Three Technical Requirements:
ITIL Foundations certified or above preferred.
Demonstrated experience and knowledge of current IT operations and enterprise monitoring platforms and toolsets.
Strong operational service management knowledge and skills, and understanding of IT operations processes and end to end IT infrastructure components / architecture.
Qualifications- ITIL Foundations certified or above preferred.
- Demonstrated experience and knowledge of current IT operations and enterprise monitoring platforms and toolsets.
- Strong operational service management knowledge and skills, and understanding of IT operations processes and end to end IT infrastructure components / architecture.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Bachelor's degree in business, information technology, or related fields
- At least five years in a technical or support role
- Demonstrated experience with enterprise monitoring tools
- Strong operational service management knowledge
- ITIL Foundations certified or above
What We Do
vTech solution Inc. is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Professional Services. vTech was incorporated in January 2006 under the Commonwealth of Virginia as an IT Professional firm. vTech has experienced constant growth over the years and has developed various IT service capabilities by diversifying its service portfolio to IT Consulting, Enterprise Software Solutions, and Cloud Computing Services to provide complete IT Managed Service offerings. Currently, we are one of the nation’s fastest-growing private companies and have been consecutively named in INC. 5000 list for the past five years. Our focus is to enhance the level of success for our clients by efficiently offering the highest quality services. We use the most advanced IT technologies and practices to add value to our client services. We specialized in core competencies which include Cloud solutions, Network Services, Security Solutions, Customized Application Services, System Integration, AI Tools, and Professional IT Services such as Project Management, Staff Augmentation, and IT Infrastructure Services. vTech Solution's unwavering dedication to results defines our brand. Our time-tested management processes, quality control methods, and state-of-the-art work environment ensure that our clients' most complex projects are delivered on time, on budget, and message. "vTech encourages and supports a healthy work-life balance for its employees. It offers a workplace where you can work with dignity and independence. vTech offers a competitive salary and comprehensive benefits package. We offer tuition and training expense reimbursement and a flexible work schedule."
