Infrastructure Lead

Reports To: Director of Technology Services

Position Summary

The Infrastructure Lead is responsible for leading the design, maintenance, performance, security, and reliability of MegaCorp’s IT infrastructure. This role manages infrastructure systems, supports team execution, oversees infrastructure projects, partners with application and business teams, and ensures network, server, desktop, mobile, cloud, and communication systems operate efficiently while driving operational efficiency, cloud optimization, infrastructure resiliency, and cost-effective technology solutions to support business needs.

Key Outcomes

The following duties represent the essential functions of this role. They are intended to describe the general nature of the position and may change based on business needs. Employees may be required to perform additional duties as assigned.

• Ensure infrastructure across networks, servers, databases, cloud platforms, and enterprise applications is standardized, secure, highly available, and proactively monitored to protect uptime and business continuity
• Deliver IT infrastructure that is built, maintained, and optimized using current technology and best practices to support long-term scalability and reliability
• Build an engaged, skilled infrastructure team equipped to perform at a high level through consistent leadership, coaching, and support
• Prioritize and deliver infrastructure projects, support requests, and technology improvement initiatives—designed to align with business needs, risk tolerance, and technology standards—on time, with the highest-impact work addressed first
• Drive continuous improvement in infrastructure performance, scalability, security, and reliability through ongoing assessment and recommendations
• Ensure corporate network, server, desktop, mobile, phone, and video conferencing resources reliably support the workforce
• Proactively manage infrastructure capacity, performance, and engineering project planning to prevent bottlenecks and support business growth
• Own cloud financial operations (FinOps) to keep Azure spend transparent, controlled, and continuously optimized, including governance standards for lifecycle management, tagging, rightsizing, reserved instances, storage optimization, and cost allocation—without compromising performance, security, scalability, or business continuity, and report cost trends to IT leadership
• Partner with application development teams to ensure internally developed applications are supported by resilient, highly available cloud infrastructure that meets enterprise standards for disaster recovery, backup, recovery, monitoring, and security
• Resolve infrastructure and end-user technology issues quickly, while identifying recurring issues, risks, and process gaps early and address them with sustainable, long-term solutions
• Keep infrastructure standards, documentation, procedures, and support models current, consistent, and continuously improved
• Deliver infrastructure solutions that support business operations through strong partnership with IT leadership, stakeholders, vendors, and internal teams
• Maintain the security and confidentiality of company systems, infrastructure resources, user information, operational data, inter-application data transfers, and proprietary technology information
• Implement infrastructure changes with minimal operational risk through disciplined change management, documentation, testing, and approval processes
• Adapt to evolving business needs by taking on additional duties as assigned

Education & Experience

• Associate degree or higher in Information Technology, Computer Science, Information Systems, Network Administration, Cybersecurity, or related field preferred
• Equivalent applied infrastructure, systems, network, or technology experience may be considered
• Five (5) or more years of experience in IT infrastructure, systems administration, network
• administration, IT support, or related technology work preferred
• Previous leadership, supervisory, team lead, project coordination, or infrastructure management experience
• Experience implementing FinOps methodologies, Azure cost governance, cloud monitoring, budgeting, and spend optimization preferred
• Experience designing highly available cloud infrastructure supporting modern application development and DevOps practices preferred
• Experience supporting desktop systems, mobile devices, phone systems, video conferencing, network services, servers, and infrastructure performance preferred
• Strong organizational, documentation, analytical, customer service, communication, and problem-solving skills required
• Ability to manage multiple priorities, support team execution, make sound decisions, and work effectively under pressure in a fast-paced environment required

Core Competencies

• Infrastructure leadership and operational excellence
• Cloud infrastructure, architecture and resiliency
• Azure governance and FinOps management
• Cost optimization and capacity planning
• Infrastructure automation and continuous improvement
• Cross-functional technical leadership
• Security awareness and risk management
• Technical troubleshooting and problem-solving
• Documentation, communication, and team development

Physical & Cognitive Requirements

The following requirements are representative of those needed to perform essential job functions. Reasonable accommodations may be made.

 Physical Requirements

• Ability to see, hear, and communicate clearly
• Ability to distinguish color indicators used in systems, devices, or technology equipment
• Ability to use hands and fingers for computer, phone, equipment-related, and clerical tasks
• Ability to operate a computer, telephone, mobile device, and standard office equipment
• Ability to work at a computer workstation for extended periods
• Ability to lift, carry, or move technology equipment as business needs require
• Ability to travel locally or between company locations as business needs require

Cognitive Requirements

• Reading comprehension
• Written and verbal communication
• Analytical thinking
• Problem-solving
• Judgment and decision-making
• Attention to detail
• Ability to manage multiple priorities
• Clerical accuracy and technical documentation review
• Basic math skills
• Ability to evaluate infrastructure performance, security risks, system requirements, technical issues, and business impact
• Ability to learn, retain, and apply company policies, IT procedures, security standards, infrastructure requirements, and technology processes

Work Environment

• Office-based technology environment with occasional work in server rooms, network areas, and other infrastructure support spaces
• Works independently and collaboratively with IT team members, business stakeholders, vendors, leadership, and end users
• Frequent verbal, electronic, phone, virtual, and face-to-face communication
• Regular use of computers, infrastructure systems, network resources, server environments, mobile device platforms, ITSM tools, communication systems, and standard office equipment
• Fast-paced IT environment requires confidentiality, responsiveness, organization, technical accuracy, sound judgment, adaptability, and effective leadership.

Mega Awesome Perks

• Medical, dental, vision, and life and disability insurance
• On-site physician 
• 401(K) matching
• Birthday celebrations
• Health and wellness initiative including gym membership and PT services
• Annual parties
• PTO and Flex holidays
• Company sponsored outings

The duties and responsibilities listed in this job description are intended to describe the general nature and level of work performed by employees assigned to this position. This description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Employees may be required to perform additional duties or responsibilities as assigned by management in order to meet business needs.

MegaCorp is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable federal, state, or local law.