At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Job SummaryResponsible for delivering premium "white glove" technology support to executive leadership, providing advanced problem-solving expertise and personalized service to ensure a seamless technology experience. Serves as a trusted technology partner for executives by diagnosing and resolving complex hardware, software, network, and configuration-related issues with urgency and discretion. Provides comprehensive IT support for executive offices, leadership meetings, and high-profile corporate events, including town halls, all-hands meetings, board meetings, and off-site engagements. Coordinates closely with cross-functional IT teams, business stakeholders, and strategic technology vendors to drive rapid issue resolution and maintain service excellence. Supports and manages audiovisual (AV), collaboration, streaming, video conferencing, media, and communication technologies for executive meetings and events. Ensures reliable technology operations before, during, and after events through proactive planning, testing, monitoring, and troubleshooting.Required Job Qualifications:
* Bachelor degree OR technical certification and/or College Courses and 3 years of Information Technology experience OR 6 years of Information Technology experience.
* Knowledge of ITIL v3 framework and ITSM systems.
* Knowledge of ITSM systems.
* Knowledge of workforce enablement technologies.
* Experience working in technologies related to Workforce Enablement in supporting installation, troubleshooting, and daily support for executives.
* Infrastructure domain knowledge and required technologies including 3rd party solutions.
* Ability to drive the use of analytics to improve service, availability, and customer interactions.
* Drive incident resolution and issues escalated by executives.
* Experience working with executives in diverse situations to install, troubleshoot, resolve open items.
* Provide front line executive support for majority of incidents / problems.
* Drive service introduction for new capabilities (simple / medium).
* Provide front line executive support for majority of incidents / problems.
* Drive service introduction for new capabilities (simple / medium).
Preferred Job Qualifications:
* Microsoft Intune
* Microsoft Entra ID (Azure AD)
* MFA
* Active Directory
* Microsoft 365 Administration
* ServiceNow
* Nexthink or comparable DEX platforms
* PowerShell
* Power Automate
* Power BI
* Teams Rooms / Video Conferencing Technologies
* AV & Streaming Solutions
* Endpoint Management and Security
* Windows 11 Enterprise
* Networking and Remote Access Technologies
* ITIL Framework
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
Pay Transparency Statement:
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
HCSC Employment Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Base Pay Range$61,500.00 - $136,100.00Exact compensation may vary based on skills, experience, and location.
Skills Required
- Bachelor's degree, or technical certification and/or college courses plus 3 years of Information Technology experience, or 6 years of Information Technology experience
- Knowledge of the ITIL v3 framework
- Knowledge of ITSM systems
- Knowledge of workforce enablement technologies
- Experience supporting installation, troubleshooting, and daily technology support for executives
- Infrastructure domain knowledge, including third-party solutions
- Ability to use analytics to improve service, availability, and customer interactions
- Experience driving incident resolution and resolving issues escalated by executives
- Experience working directly with executives in diverse situations to install, troubleshoot, and resolve technology issues
- Experience providing frontline executive support for most incidents and problems
- Experience introducing new capabilities and services
- Microsoft Intune
- Microsoft Entra ID or Azure AD
- Multi-factor authentication
- Active Directory
- Microsoft 365 administration
- ServiceNow
- Nexthink or comparable digital employee experience platforms
- PowerShell
- Power Automate
- Power BI
- Teams Rooms and video conferencing technologies
- AV and streaming solutions
- Endpoint management and security
- Windows 11 Enterprise
- Networking and remote access technologies
- ITIL framework experience
Health Care Service Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Health Care Service Corporation and has not been reviewed or approved by Health Care Service Corporation.
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Retirement Support — A pension plan alongside a matching 401(k) is offered, an uncommon combination in the private sector. This combination is described as a standout element that helps retain employees.
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Healthcare Strength — Healthcare options are broad, with multiple medical, dental, and vision choices, wellness incentives, and access to resources like on-site fitness centers and an EAP. These offerings add meaningful value beyond base pay.
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Parental & Family Support — Paid parental leave (up to six weeks at full pay after one year), adoption assistance, and mothers’ rooms are available. These supports reinforce family needs alongside work commitments.
Health Care Service Corporation Insights
What We Do
Imagine Something New, Something Different. Health Care Service Corporation, a Mutual Legal Reserve Company (HCSC), is the largest customer-owned health insurer in the nation and the fourth largest overall. Operating through our Blue Cross and Blue Shield Plans in Illinois, Montana, New Mexico, Oklahoma and Texas (as well as a variety of affiliates and subsidiaries,) we are expanding access to high-quality, cost-effective health care. We are equipping members with information and tools so they can make the best health care decisions for themselves and their families. HCSC is continuously recognized as an employer committed to community, diversity and inclusion, training and development. HCSC is committed to pioneering the health care space in ways as effective as they are creative. If you are passionate about the impact you want to have through your work, with a desire to apply innovative thinking to new and emerging challenges, we encourage you to learn more about HCSC. Learn about what we stand for, how we work and the difference we’re making in the lives of our 15 million members. Join HCSC and discover what new ways of thinking can mean for you, your community, our customers and our organization. Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.
