Infrastructure Engineering Lead - Amazon Connect

Job Description
Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
As a Contact Center Infrastructure Engineering Lead, you will lead technical design, architecture, and implementations of solutions for our firm's journey to AWS Contact Center in the Business Collaboration space. You will use your years of hands-on experience building scalable solutions to pave the way for our team. You will be part of a team that will build APIs, application services, and integrations that will serve our client-facing employees.
Job responsibilities

• Design and implement terraform modules and sentinel policy sets.
• Pave, re-pave and un-pave Cloud Infrastructure for Validations
• Write code to utilize AWS platform SDKs using one of the modern programming languages.
• Write Unit-test and Integration test Cases and assert test coverage.
• Setup and Program CICD pipeline
• Design, architect and implement Amazon Connect Dynamic Contact Flow Voice & Chat Applications and their integration with AWS ecosystem.
• Lead & Mentor the team of Engineers
• Work with SRE team to strategize Observability and Monitoring around amazon connect deployment.
• Be able to actively participate in Telecom and Voice Infrastructure design/architectural discussions.
• Create Documentation for team.
• Troubleshoot and Root Cause Analysis

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• BS/BA degree (Computer Sciences or STEM related field) with 10+ years of hands on experience
• Proficiency in at least one of the modern programming languages e.g. Python, Java etc.
• Experience in Cloud Contact Center platform Implementation- Amazon Connect.
• Expertise in Infrastructure as a Code e.g. Terraform etc.
• Able to architect and implement Applications & Networking on AWS public cloud
• Experience with CI/CD tools like Jules, Version Control tools (Bitbucket, Git)
• Ability to rapidly build proof-of-concepts and evolve them into large-scale solutions
• Advanced knowledge of application and infrastructure architecture disciplines
• Experience in debugging, maintaining, monitoring and production support in a large environment using tools such as - Splunk, Datadog, CloudWatch etc.
• Experience with Container Orchestration and deployment e.g. ECS, EKS, fargate etc.

Preferred qualifications, capabilities, and skills

• Knowledge of voice (WebRTC), Call recording and telephony platforms a big plus
• Knowledge of Contact Center operation is a big plus
• Experience with building and supporting Restful APIs.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.