Infrastructure Engineering Advisor - HIH - Evernorth
INTRODUCTION TO EVERNORTH:
Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.
About Evernorth Health Services:
Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.
About Cigna:
The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.
Infrastructure Engineering Advisor – Mainframe Automation Engineer
Position Overview
This role provides counsel and advice to management on significant Infrastructure matters, often requiring coordination between organizations. Serves as Automation Engineer for Mainframe services.
Job Overview:
< >Create and maintain SA/z Policy across multiple SysPlexes.Develop conceptual, logical and physical automation engineering designs that support the infrastructure requirements of varying levels of technical and business application projects to include:Software product migrationsNew Lpar buildoutsHigh Availability requirementsResiliency effortsPerform root cause problem analysis of production issues as relates to the automation environment.Support Disaster Recovery exercises.Assist in training junior Mainframe Automation engineers.
Responsibilities:
< >Monitor and execute batch processing on multiple platforms using line commands, menus and GUI interfaceMonitor z/OS Sysplex environments and respond to alertsInvestigate known error conditions and follow prescribed error correction proceduresRecognizes abnormal processing conditions and determine appropriate actions required to resolve issue(s) and complete processingMaintain production and test scheduling systems and new/improved work proceduresMake effective use of tools and resources, utilize manuals, write-ups and other tools as an aid in solving production and system problemsFollow escalation procedures when appropriate to resolve processing problems and user problems in a timely manner to meet SLAsCoordinate testing of applications, systems, processes and procedures, hardware and/or software changesAssist in identifying new tools, technology or processes that improve the overall processing environment or efficiencyParticipate in Disaster Recovery exercisesCoordinate Hardware and Software maintenanceIdentify, diagnose, and resolve hardware and equipment issues by referring issues to vendors and internal infrastructure and engineering supportCreate and maintain SA/z Policy across multiple sysplexes Develop conceptual, logical and physical automation engineering designs that support the infrastructure requirements of varying levels of technical and business application projects to include:Software product migrationsNew Lpar buildoutsHigh Availability requirementsResiliency effortsPerform root cause problem analysis of production issues as relates to the automation environmentSupport Disaster Recovery exercisesAssist in training of junior Mainframe Automation engineers
Qualifications:
Education:
< >Bachelor’s degree and equivalent experience requiredExperience:
< >11-13 years of experience10+ yrs of experience in IBM system automation Required Skills:
< >System Automation for z/OS: PDB navigation, CRT, MRT, MAT, TMR, MVCIBM Netview PIPES and Rexx Netview and SA product installation and maintenanceGDPS (MGM3SITE) administration & product upgradeISPF ClistsSA/IOMAgile processIBM SMUBMC AMI, CA OPS/MVS, or other Mainframe Automation products and toolsIPL experience in a sysplex environmentJES2 operationsHMC Console managementScheduling tools: CA7, ESPStrong JCL knowledge to diagnose, take corrective actions, apply overrides and job restartsFunctional knowledge of TSO (ISPF/SDSF)SA/z operationsNDM and FTP file transfer knowledgeInitiate internal technical recovery calls via escalation pathsEfficient with monitoring tools – Sysview, Omegamon, TEPS, NetviewKnowledge of DASD, VTSKnowledge of ServiceNowGDPS operational knowledgeAbility to use email, communicate effectively both verbally and written
Equal Opportunity Statement
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Top Skills
What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
