Who we are:
Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.
Who you are:
This role is appropriate for candidates with a basic technical background in troubleshooting and production support. Strong verbal and written communication skills, basic Linux skill set, basic familiarity with AWS EKS and Kubernetes, Microsoft Office proficiency, teamwork focus, attention to detail, adaptability, and a willingness to jump in and help are essential traits for this role.
About the role:
A successful Infrastructure Engineer will work closely with Sr. Infrastructure Engineers and the Infrastructure Team Lead to support internal processes and compliance. This role will be tasked with completing user requests, infrastructure maintenance, and company initiatives as it relates to cloud environments. You will work in a fast-paced environment and support an agile workflow. This role is an instrumental part of our technology team.
Responsibilities include:
- Maintaining Linux Operating System
- Maintaining cloud infrastructure environments
- Troubleshooting and researching issues
- Resolving Incidents and working Change Requests
- On call rotation and ability to work off hours for scheduled maintenance
- Ability to work with Non-Infrastructure employees to help with PM Tools (Jira/Confluence/etc)
Required Qualifications:
- Linux proficiency
- AWS proficiency
- Kubernetes knowledge
- Ability to balance multiple tasks at once
- Ability to troubleshoot and resolve operating system issues
- Able to work independently on well-defined, less complex tasks
- Strong verbal and written communication skills, including the ability to effectively communicate with internal and external business associates
- Strong teamwork focus and the ability to foster collaboration within and across teams
Preferred Qualifications:
- 1+ years of Cloud/SaaS experience
- Startup experience with proven growth
- Experience using Confluence, SharePoint, and JIRA.
Please apply here!
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What We Do
Quavo is a leading technology partner and strategic advisor, helping financial institutions (FIs) build trust-driven customer relationships through faster, more transparent dispute resolutions. Our mission is to restore financial trust by simplifying fraud and disputes. Quavo's award-winning technology automates the entire dispute lifecycle, from intake to resolution. FIs can pair this end-to-end solution with our expert-led back-office investigation team in one turnkey managed service. Scalable for institutions of all sizes, Quavo’s solutions reduce losses, ensure compliance, and enhance customer loyalty.
