Marketing Statement:
Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.
Job Summary:
Responsible for management and engineering of infrastructure technologies that may involve virtualization and computer hardware, storage and backups, active directory and messaging or automation and deployments.
Essential Job Functions:
- Serves as a technology resource and coaches junior staff
- Provides Tier 3 support as needed
- Works on projects as assigned
- Performs and coordinates routine maintenance and patching on responsible systems
- Creates SOP’s and QRG’s for the various teams, including but not limited to tasks such as server builds and Exchange administration
- Supports development of architecture and implementation plans for infrastructure technologies
- Supports creation of technical proposals for increasing capacity and new implementations
- Supports cross training of new QRG’s and SOP’s with IT departments as required
- Creates documentation of overall infrastructure systems architecture Supports the creation of capacity plans and maintaining configuration management
- Supports technology vendor and solution evaluations as assigned
- Uses repeatable best practices in compliance with TMNAS architectural standards and engineering methodology
- Assists with the implementation of best practice security measures to protect corporate data and systems
- Participates as part of an on-call rotation for after hours support
Qualifications:
- Bachelor's degree preferred
- Experience with: Core infrastructure design, Virtualization solutions (VMWare and Hyper-V), Windows and Linux host environments and related technologies, Storage (SAN/NAS) technologies as well as hyperconverged systems (HCI)
- Experience with: Backup technologies and overall data recovery methodologies, replication technologies. (Dell PPDM, Avamar, Networker)
- Monitoring technologies, automation scripting and management, deployment, and system maintenance methodologies
- Relevant Certifications: ITIL Intermediate v3 – Service Transition, IT Planning Protection and Optimization, Service Operation, Operational Support and Analysis, Microsoft Certified Solutions Expert (MSCE Server, MCSE Messaging), VMware Certified Professional (VCP), CompTIA Server+, CompTIA Storage+ Powered by SNIA, EMC Storage Administrator (EMCSA), EMC Storage Implementation Engineer (EMCIE), HP ASE Storage Solutions Architect, Cisco Certified Network Professional - Data Center (CCNP – Data Center)
- Ability to lift up to 50lbs
- 6+ years of relevant experience required
- Demonstrate strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions
- Superior attention to detail
- Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities
- Ability to work independently and without supervision
- Ability to work effectively as part of a team
Salary range $89,000 to $110,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.
EEO Statement:
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.
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What We Do
We provide professional support services to the Tokio Marine Group of companies in the United States, including Tokio Marine America, the First Insurance Company of Hawaii, and the Philadelphia Insurance Companies. Among our professional service offerings are actuarial, financial, audit, payroll, human resource, legal, information technology, communications, and investment expertise. At Tokio Marine North America Services (TMNAS), customer service is our focus and our passion. We are recognized as a Best Place to Work in Insurance, Best Place to Work in Pennsylvania, and Philly.com Top Workplace. We are also recognized as one of the Healthiest 100 Workplaces in America. At Tokio Marine North America Services, we strive to add value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our mission is to provide superior professional services which support the business and governance needs of our valued customers. Our values guide and direct our actions and our culture: *Customer-Centric Partnership *Integrity *Respect *Engagement *Innovation *Enthusiasm We strive to Empower our People, Look Beyond Profit, and Deliver on Commitments. We are passionate about the services we provide: Legal, Internal Audit, Actuarial, Finance & Accounting, Facilities, Communications, Human Resources, and Information Technology. It is only possible through the efforts of all employees that we are able To Be a Good Company, operating for the benefit of our customers, stakeholders, and society.
