Infrastructure Engineer Lead - GBS IND

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Core Technology Infrastructure (CTI), part of the Global Technology & Operations organization, consists of more than 6,600 employees worldwide. With presence in more than 35 countries, TI designs, builds, and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank. TI delivers industry-leading infrastructure products and services to the company’s employees, customers, and clients around the world.

Job Description*

MF-Storage Engineering

This role is required to ensure continued support for Mainframe Storage Infrastructure playing a foundational role in the firm’s resiliency posture. We need to augment our resource capabilities and to continue providing the capabilities that will shorten lead times for environment builds, enable application teams to move faster without compromising controls, support parallel development, testing, and production workloads as well as execute.

Metro Mirror / Global Mirror / Global Copy, HyperSwap and continuous availability, Safeguarded Copy / immutable backups, Cyber-resilient recovery architectures and regular DR testing and automation validation. Delay in filling this role would result in the team being unable to complete BAU risk routines on time, meet targets for audit/regulatory requests, build/support new controls, further automate/enhance existing controls and better manage the storage and retrieval of control evidence. If filling this role is delayed, there is also risk of delay in remediating network and data protection Security Baseline non-compliance, deploying key initiatives / emerging technology modernization efforts as well as meeting target dates on various projects & initiatives in progress.

Responsibilities*

Responsible for all facets of Enterprise Mainframe Storage Management across a large z/OS environment. Responsibilities include ACS code maintenance and updates, general SMS support, disaster recovery support, DASD configuration management, IBM VTS administration and configuration, CA1 administration and on-call support.

7–12+ years of hands‑on experience supporting enterprise mainframe storage environments

  Proven experience in 24x7, mission‑critical, highly regulated production environments

  Experience operating at scale (multi‑data center, multi‑region, global firms). Strong understanding of:

• z/OS I/O architecture (CHPIDs, control units, paths)
• FICON protocols and multi‑pathing concepts
• I/O performance diagnostics (RMF, SMF, DCOLLECT)
• Experience working closely with z/OS systems programmers.

Requirements*

Education* B.E/MTech/B.Tech/ME

Certifications If Any: ITIL Foundation Qualified (Certified Preferred)

Advanced technical certifications and vendor training are preferred. Operational Capabilities/Technical Skills

Experience Range* 8-10+ Years

Foundational Skills

 •            Leadership of SMEs With Skills and/or Knowledge of Assembler

  •           Ability to understand and modify if/as needed

  •           No new development readily forecasted

  •           ACC/SRS

  •           CA1

  •           DFHSM

  •           DFSMS

  •           IBM Utilities/Exits

  •           ICF Catalogs

  •           DB2 and IMS

  •           Storage Admin perspective

  •           REXX

• z/OS I/O architecture (CHPIDs, control units, paths)
• Experience working closely with z/OS systems programmers.

Desired skills

• FICON protocols and multi‑pathing concepts
• I/O performance diagnostics (RMF, SMF, DCOLLECT)

Work Timings*

Monday - Friday  

Working Hours 6:00 AM – 10:00 PM (India time –9 hours) 

Rotational Shifts (Shift1/Shift2)

24/7 Oncall on rotational basis

Job Location*

Mumbai/Hyderabad / Chennai / Gurugram