Infrastructure Engineer III

Job Description
Job Description
As an Infrastructure Engineer at JPMorgan Chase, you will be an integral part of the Global Banking Production Engineering team, where you will play a crucial role in driving infrastructure and operational excellence. In this position, you will be a key contributor to a high-performing team, dedicated to delivering innovative solutions and maintaining the robust infrastructure that supports our global banking operations. Your expertise will be instrumental in shaping the future of technology at one of the world's largest and most influential financial institutions.
You will leverage your deep understanding of software, applications, and technical processes to enhance our DevOps and Site Reliability Engineering (SRE) practices. Your role will involve collaborating with cross-functional teams to design, implement, and optimize infrastructure solutions that meet the evolving needs of our business. By applying your knowledge and skills, you will help ensure the reliability, scalability, and efficiency of our systems, enabling us to deliver exceptional services to our clients worldwide.
Job responsibilities

• Utilize technical expertise and problem-solving skills to facilitate and accelerate the adoption of strategic technical programs.
• Lead projects or workstreams focused on infrastructure engineering practices, including automation, capacity planning, resiliency, performance optimization, and security enhancements.
• Collaborate with internal service providers to develop solutions that reduce manual effort and support modern technology stacks.
• Develop innovative solutions for the design, development, and troubleshooting of moderately complex technical issues.
• Consider the impact on upstream and downstream data and systems, providing guidance on mitigation strategies.
• Contribute to a team culture that values diversity, equity, inclusion, and respect.

Required qualifications, capabilities, and skills

• Formal training or certification in software and/or engineering disciplines, with over 5 years of practical experience.
• Extensive expertise in one or more areas of infrastructure engineering, such as hardware, networking, databases, storage, deployment practices, integration, automation, scaling, resilience, performance, or security assessments.
• In-depth knowledge of a specific infrastructure technology and proficiency in scripting languages (e.g., Python, Ansible, Terraform).
• Commitment to expanding technical and cross-functional knowledge beyond the product scope.
• Strong understanding of cloud infrastructure and multiple cloud technologies, with the ability to operate in and migrate across both public and private clouds.
• Proficient in multiple infrastructure technologies with the operational skills to identify and resolve complex technical issues. Capable of clearly articulating solutions to a technical audience. Experience in capacity management, resiliency, and business continuity planning and execution.
• Solid knowledge of tools such as Splunk, Prometheus, and Grafana.

Preferred qualifications, capabilities, and skills

• Experience working in financial institutions, with a background in DevOps and Site Reliability Engineering.
• Proven ability to manage multiple service improvement programs and effectively prioritize workloads.
• Familiarity with multi-tiered application architecture and a successful track record in developing and implementing IT strategies and plans.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.