As an Infrastructure Engineer III at JPMorganChase within the Employee Platforms Team, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline.
Job responsibilities
- Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving data and systems running at scale, and ensures end to end monitoring of applications
- Uses enterprise-authorized AI capabilities within the work environment to accelerate monitoring and capacity analysis and documentation, validating outputs and handling operational data according to sensitivity and security requirements.
- Resolves most nuances and determines appropriate escalation path
- Executes conventional approaches to build or break down technical problems while considering upstream and downstream data and systems or technical implications
- Drives the daily activities supporting the standard capacity process applications and partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses
- Accountable for making significant decisions for a project consisting of multiple technologies and applications
Applies reuse-first, AI-assisted approaches to identify recurring capacity risks and improve remediation workflows, ensuring changes are validated and aligned to resiliency and security expectations.
- Formal training or certification on infrastructure engineering concepts and 3+ years applied experience
- Strong knowledge of one or more infrastructure disciplines such as: hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
- Hands on Experience in Cloud Contact Center Engineering space and Amazon Connect and Ecosystem services such as IAM, Lex, Lambda, KMS (Data Security), S3, Kinesis etc.
- Well versed with Infrastructure as a Code with Terraform
- Able to design and implement applications on public cloud (AWS)
- Hands-on Experience with CI/CD tools like Jenkins/Jules, Version Control tools (Git/Bitbucket)
- Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
- Strong knowledge of one or more scripting languages
Experience with multiple cloud technologies (ability to operate in and migrate across public and private clouds)
- Knowledge of voice (WebRTC), call recording and telephony platforms a big plus
- Knowledge on Container Orchestration and deployment in AWS Cloud etc.
- AWS certification is a big plus
Skills Required
- Formal training or certification in infrastructure engineering concepts
- 3+ years of applied infrastructure engineering experience
- Knowledge of infrastructure disciplines including hardware, networking, databases, storage, deployment, integration, automation, scaling, resilience, and performance assessment
- Experience using enterprise-authorized AI capabilities in infrastructure engineering workflows, with validation and data sensitivity awareness
- Hands-on experience in cloud contact center engineering with Amazon Connect and services such as IAM, Lex, Lambda, KMS, S3, and Kinesis
- Experience with Infrastructure as Code using Terraform
- Ability to design and implement applications on AWS public cloud
- Hands-on experience with CI/CD tools such as Jenkins or Jules
- Experience with version control tools such as Git or Bitbucket
- Ability to review and validate AI-assisted recommendations before implementation
- Strong knowledge of one or more scripting languages
- Experience operating in and migrating across public and private clouds
- Knowledge of voice technologies including WebRTC, call recording, and telephony platforms
- Knowledge of container orchestration and deployment in AWS Cloud
- AWS certification
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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