You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.
As an Infrastructure Engineer III at JPMorgan Chase within the Enterprise Technology Retail & Corporate Network Services team, you will utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.
- Executes conventional approaches to build or break down technical problems
- Drives the daily activities supporting the standard capacity process applications
- Considers upstream/downstream data and systems or technical implications
- Adds to team culture of diversity, opportunity, inclusion, and respect
- Provide technical network support to retail branches during the warranty support period following network upgrades
- Collaborate with branch staff and leadership to understand and resolve technology issues post-upgrade, delivering empathetic, high-quality customer support throughout the process
- Generate and distribute regular reports to key stakeholders on the progress and status of network upgrade projects
- Ensure the accuracy and quality of updates to support tools by identifying and correcting inconsistencies or errors
- Contribute to continuous improvement by adhering to best practices and introducing innovative approaches to program and project management
- Uses enterprise-authorized AI capabilities within the work environment to accelerate monitoring and capacity analysis and documentation, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies reuse-first, AI-assisted approaches to identify recurring capacity risks and improve remediation workflows, ensuring changes are validated and aligned to resiliency and security expectations.
Required qualifications, capabilities, and skills
- Formal training or certification on Infrastructure Engineering concepts and 3+ years applied experience
- Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
- 3+ years of relevant production network support experience
- Exceptional customer service skills, with the ability to communicate empathetically and effectively both in writing and verbally
- Broad technical support experience, including familiarity with Cisco, Juniper, and Fortinet systems
- Proven ability to collaborate with partners and vendors to resolve issues
- Strong attention to detail and ability to follow runbooks to troubleshoot and resolve complex network problems
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
- Familiarity with JPMorgan Chase & Co. policies preferred, as well as experience with retail branch technology and systems
- Ability to initiate and implement ideas to solve business problems
- Passion for learning new technologies and driving innovative solutions.
Skills Required
- Formal training or certification on Infrastructure Engineering concepts and 3+ years applied experience
- Strong knowledge of hardware, networking terminology, databases, storage engineering, deployment, integration, automation, scaling, resilience, and performance assessments
- 3+ years of relevant production network support experience
- Exceptional customer service skills; effective empathetic written and verbal communication
- Familiarity with Cisco, Juniper, and Fortinet systems
- Proven ability to collaborate with partners and vendors to resolve issues
- Strong attention to detail and ability to follow runbooks to troubleshoot and resolve complex network problems
- Experience using enterprise-authorized AI capabilities to support infrastructure workflows with strong validation and data sensitivity awareness
- Ability to review and validate AI-assisted recommendations before implementation and escalate when uncertain
- Familiarity with JPMorgan Chase policies and retail branch technology and systems
- Ability to initiate and implement ideas to solve business problems
- Passion for learning new technologies and driving innovative solutions
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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