The Role
Provides advanced enterprise macOS and Jamf support, owns complex incidents and escalations, performs troubleshooting and root-cause analysis, mentors frontline technicians, coordinates with Mac Engineering, and develops knowledge articles and standardized fixes.
Summary Generated by Built In
Location: On-Site 5 days a week Seneca One
Mac Operations Support requires advanced enterprise macOS and Jamf expertise, demonstrated ownership of complex incidents and escalations, strong troubleshooting and root-cause-analysis skills, and the ability to serve as a technical liaison between frontline support and Mac Engineering
Technical expertise
- Advanced macOS troubleshooting across hardware, OS, applications, authentication, networking, VPN, peripherals, and security tooling.
- Strong Jamf expertise, including enrollment, policies, application deployment, device status, Self Service, and troubleshooting failed configurations. Your internal Mac training discussions specifically identify Jamf as a core troubleshooting and management platform.
- Working knowledge of Intune/Entra registration, platform SSO, endpoint security agents, VPN, DLP, and enterprise application deployment.
- Ability to troubleshoot complex or recurring issues rather than simply escalate them.
- Ability to perform root-cause analysis, recognize incident patterns, validate fixes, and recommend permanent solutions.
Operational ownership
- Own complex Mac incidents and escalations from initial triage through resolution.
- Serve as an escalation point for Level I/II TechSquad technicians.
- Manage or help oversee the specialized Mac support queue.
- Coordinate directly with Mac Engineering and other technical teams when an issue requires engineering involvement.
- Track recurring problems and convert successful resolutions into KBs, procedures, and standardized fixes.
Leadership / SME expectations
- Mentor Level I/II technicians and provide Mac troubleshooting guidance.
- Develop and maintain Mac knowledge articles and operational documentation.
- Lead investigations into high-impact or recurring Mac incidents.
Education and Experience Required:
- Minimum of 6 years’ higher education and/or work experience
- Enterprise endpoint/desktop support experience.
- Substantial macOS enterprise support experience.
- Demonstrated experience supporting Macs through an enterprise MDM platform, preferably Jamf.
- Experience working escalations and complex incidents in a large enterprise environment.
- Prior experience reading and digesting technical information
- Detail-oriented
- Strong written and verbal communication skills
- Prior experience communicating technical information within a team and to immediate manager
- Strong customer focus, including ability to manage customer needs and multiple work priorities
Education and Experience Preferred:
- Bachelor’s degree in technology-related field
- 4–6+ years of enterprise endpoint/desktop support experience.
- 2–3+ years of substantial macOS enterprise support experience.
- Apple Certified Support Professional
- Apple Certified IT Professional
- Relevant Jamf training/certification
- Minimum of 7 years’ higher education and/or work experience
- Certifications or special training in related technologies
Skills Required
- Minimum of 6 years of higher education and/or work experience
- Enterprise endpoint or desktop support experience
- Substantial macOS enterprise support experience
- Experience supporting Macs through an enterprise MDM platform, preferably Jamf
- Experience handling escalations and complex incidents in a large enterprise environment
- Ability to read and digest technical information
- Detail-oriented work style
- Strong written and verbal communication skills
- Experience communicating technical information within a team and to a manager
- Strong customer focus and ability to manage customer needs and multiple priorities
- Bachelor’s degree in a technology-related field
- 4–6+ years of enterprise endpoint or desktop support experience
- 2–3+ years of substantial macOS enterprise support experience
- Apple Certified Support Professional certification
- Apple Certified IT Professional certification
- Relevant Jamf training or certification
- Minimum of 7 years of higher education and/or work experience
- Certifications or special training in related technologies
M&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
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Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
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Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
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The Company
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
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