Infrastructure Administrator - Information Technology

The Committee for Public Counsel Services (CPCS), the Massachusetts state public defender agency, is seeking a hands-on Infrastructure Administrator to maintain, monitor, secure, and troubleshoot the Agency’s data center infrastructure, hybrid cloud environment, and Microsoft Azure and Microsoft 365 services.

We fight for equal justice and human dignity by supporting our clients in achieving their legal and life goals. We zealously advocate for the rights of individuals and promote just public policy to protect the rights of all.

Our Values

Courage   •   Accountability   •   Respect   •   Excellence

DIVERSITY AND INCLUSION MISSION STATEMENT

CPCS is committed to protecting the fundamental constitutional and human rights of our assigned clients through zealous advocacy, community-oriented defense, and the fullness of excellent legal representation.  We are dedicated to building and maintaining strong professional relationships, while striving to accept, listen to and respect the diverse circumstances of each client, as we dedicate ourselves to meeting their individual needs.  It is our CPCS mission to achieve these goals, and in furtherance thereof, we embrace and endorse diversity, equity and inclusion as our core values as we maintain a steadfast commitment to: (1) Ensure that CPCS management and staff members represent a broad range of human differences and experience; (2) Provide a work climate that is respectful and supports success; and (3) Promote the dignity and well-being of all staff members. CPCS leadership is responsible for ensuring equity, diversity, and inclusion. The ability to achieve these goals with any level of certainty is ultimately the responsibility of each member of the CPCS community.

AGENCY OVERVIEW

CPCS is the state agency in Massachusetts responsible for providing an attorney when the state or federal constitution or a state statute requires the appointment of an attorney for a person who cannot afford to retain one.  The agency provides representation in criminal, delinquency, youthful offender, family regulation, guardianship, mental health, sexually dangerous person, and sex offender registry cases, as well as in appeals and post-conviction and post-judgment proceedings related to those matters.

The clients we represent are diverse across every context imaginable and bring many unique cultural dimensions to the matters we address. This reality creates a critical need for CPCS staff to be culturally competent and able to work well with people of different races, ethnicities, genders and/or sexual orientation identities, abilities, and limited English proficiency, among other protected characteristics.

DEPARTMENT OVERVIEW 

The Information Technology Division enables and enhances the delivery of the Agency’s mission to serve our clients through the creation of innovative digital products and the support of staff, private counsel, and vendor partners. We accomplish these objectives by providing application development and infrastructure services focusing on client success and strategic IT service delivery both as technology leaders and partners in the fight for equal justice and zealous advocacy on behalf of our clients. 

POSITION OVERVIEW

The Infrastructure Administrator is responsible for the day-to-day administration, maintenance, monitoring, and troubleshooting of the Agency’s data center hardware and software, backup and replication services, and Azure and Microsoft 365 cloud environment. This hands-on technical position helps ensure that the Agency’s hybrid cloud environment operates securely, reliably, and efficiently. The Infrastructure Administrator performs system maintenance, resolves third-level support requests, assists Helpdesk staff with escalated issues, and supports infrastructure upgrades and improvements.

This position is expected to travel to various offices around the Commonwealth.  Travel is estimated up to 30% of working hours, and there is also the requirement to participate in the regular, on-call weekend coverage rotation cycle.

This position reports to the Manager of Infrastructure Operations.

MINIMUM ENTRANCE REQUIREMENTS

The ideal candidate will be a person who is both highly organized and detail-oriented and yet enjoys interacting with people in a friendly work environment and will take satisfaction from working in an agency whose commitment is to protecting the fundamental legal rights of indigent persons. 

The successful candidate must have: 

• Associates degree in Information Technology and Information Systems, Computer Science, Systems & Network Administration, or related degree or an equivalent combination of skills, education, and experience;
• 3+ years’ experience supporting and implementing technology in a medium-sized organization;
• 3+ years’ hands-on experience administering distributed infrastructure, data center systems, and servers;
• Valid driver's license with the ability to use a reliable personal vehicle for transportation on a reimbursable basis. Travel within the Commonwealth is estimated at up to 30% of working hours; and,
• Reliable home internet access sufficient to work remotely.

QUALIFICATIONS/SKILLS

• A bachelor’s or advanced degree in Information Technology and Information Systems, Computer Science, Systems and Network Administration, or a related field is preferred;
• Experience installing, configuring, maintaining, and troubleshooting enterprise infrastructure;
• Ability to manage multiple tasks, projects, and competing priorities;
• Experience collaborating with multidisciplinary teams;
• Experience supporting hybrid cloud environments, including on-premises and cloud-based systems;
• Experience administering Azure and Microsoft 365 services;
• Experience collaborating with outside vendors and MSPs;
• Experience maintaining backup, replication, or redundant data center systems;
• Strong communication, customer service, and attention to detail;
• Advanced troubleshooting skills to identify, diagnose, and resolve infrastructure issues and proactively address potential problems;
• Proven ability to work effectively as part of a team and independently;
• Ability to work independently while taking initiative and to establish and maintain cooperative working relationships with colleagues and supervisors, as well as with external service providers;
• Excellent organizational skills;
• Ability to present information clearly and concisely. Able to communicate effectively with all staff within the organization and with stakeholders outside the organization;
• Proven ability to complete projects according to outlined scope and timeline;
• Ability to maintain strict confidentiality and to exercise considerable judgment and discretion; and,
• Able to handle multiple tasks, prioritize effectively, meet deadlines, and deliver high-quality work.

RESPONSIBILITIES 

• Installing, configuring, monitoring, troubleshooting, and maintaining physical and virtual servers, data center systems, and hybrid cloud infrastructure, including physical security of server and data center equipment;
• Administering and troubleshooting Azure and Microsoft 365 services and configurations;
• Operating and maintaining automated end-user management and data center administration tools;
• Monitoring infrastructure health, uptime, and availability; performing routine maintenance, patching, and troubleshooting;
• Maintaining enterprise email and endpoint detection and response (EDR) applications;
• Maintaining technical documentation, system configuration records, and training materials;
• Resolving escalated technical issues and providing guidance and training to other IT support personnel; and,
• Other duties as assigned.

EEO Statement

The Committee for Public Counsel Services (CPCS) is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation as required by Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990, and other applicable federal and state statutes and organizational policies.  Applicants who have questions about equal employment opportunity or who need reasonable accommodations can contact the Chief Human Resources Officer, Sandra DeBow-Huang, at [email protected]