What You’ll Be Doing
●Provide daily engineering support and operations for Arrow’s hardware and software infrastructure, including maintenance, performance monitoring and reporting, solution design, and consulting.
●Analyze and troubleshoot issues across software, applications, databases, hardware, and COTS applications.
●Deliver second-level support by working directly with IT teams and/or end users to resolve escalated incidents.
●Coordinate with vendors as needed to facilitate hardware and software repair activities.
●Participate in annual disaster recovery (DR) testing. Due to operational requirements, the role requires commuting between two office locations: Zhonghe and Taoyuan.
● Understanding of virtual machines (VMs), storage, and data center-related equipment.
●Software scope: Support Microsoft 365, Intune, and ServiceNow.
What We Are Looking For
● Typically requires a 4 year degree and 1–2 years of experience or a 2 year degree and equivalent related experience
● Has no discretion to vary from established procedures
● Has no related work experience or has work experience but requires formal training in theories/concepts in own function
● Works under close supervision
What’s In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
• Medical Insurance
• Life Insurance
• Discretionary Performance Bonus
• Paid Time Off
• 5-Day Work Week
• Growth Opportunities
• And more!
About Arrow
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 148 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of USD $30.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/.
For more job opportunities, please visit https://careers.arrow.com/us/en.
Skills Required
- Bachelor's degree (4-year) or Associate degree (2-year) with equivalent related experience
- 1-2 years of IT systems engineering or related experience
- Experience maintaining virtual machines (VMs)
- Experience with Pure Storage
- Experience with data center hardware and equipment
- Experience supporting Microsoft 365
- Experience with Intune
- Experience with ServiceNow
- Ability to follow established procedures and work under close supervision
- Willingness and ability to commute between Zhonghe and Taoyuan offices (Taipei)
Arrow Electronics, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arrow Electronics, Inc. and has not been reviewed or approved by Arrow Electronics, Inc..
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Affordable Benefits — Medical coverage includes multiple options with income-tiered employer contributions that substantially reduce costs for lower-wage employees (the base plan was heavily subsidized for earners under $55,000). These affordability measures, alongside EAP and telemedicine, help the overall package offset middling base pay in some roles.
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Parental & Family Support — New parents receive fully paid leave (six weeks at 100% pay in prior materials, with more recent reporting of up to 12 weeks fully paid for the delivering parent in the U.S.). Backup dependent care and related family supports are also provided.
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Leave & Time Off Breadth — Many salaried roles have unlimited PTO, while hourly staff receive competitive accrual-based PTO, with added flexibility from floating holidays and observance of MLK Day. These options indicate a broad time-off framework across employee groups.
Arrow Electronics, Inc. Insights
What We Do
A Fortune 500 company, ranked #133 in 2024, with over 22,000 employees worldwide, Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. Arrow.com is the easiest place for innovators to create, make and manage technology.
Why Work With Us
Arrow is much more than products and services. We are a team of many backgrounds in a global ecosystem, working toward one common goal: to help customers create a better tomorrow, where innovation improves the quality of life and the benefits of technology are more accessible to all. Join us in building a better tomorrow for many!
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