Employment Type: Full-Time, Hourly
Work Schedule: Monday – Friday, Daylight Hours
Pay Rate: $22.00/hour
Location: Achieva Main Office (with regular travel to Achieva locations throughout Allegheny and Westmoreland Counties.)
Make a Meaningful Impact
Are you passionate about technology and enjoy helping others succeed? Achieva is seeking a driven and customer-focused Information Technology Support Specialist to provide technical support to employees across our organization. If you thrive on solving problems, enjoy learning new technologies, and want your work to have a meaningful impact, we'd love to hear from you.
About Achieva
For over 70 years, Achieva has been committed to supporting and including individuals with disabilities and their families. We envision a community where everyone leads a life of personal significance. Achieva provides personalized services and opportunities that respect each person's unique aspirations.
Position Summary
The Information Technology Support Specialist provides Help Desk support for hardware, software, and network systems across Achieva locations throughout Allegheny and Westmoreland Counties. This role assists employees with technical issues, installs and maintains computer equipment, supports day-to-day IT operations, and helps ensure the organization's technology systems run efficiently. This is an excellent opportunity for someone looking to grow their technical knowledge while delivering exceptional customer service.
Key Responsibilities
- Provide Help Desk support to employees via phone, chat, remote assistance, and in person.
- Troubleshoot computer hardware, software, network, and system issues to resolve technical problems efficiently.
- Perform day-to-day system administration tasks including account auditing, file management, disk management, and monitoring hardware operations.
- Respond to support requests through the ticketing system and escalate complex issues to the IT Director when appropriate.
- Install, configure, and deploy computers, printers, and other endpoint devices.
- Assist with testing new hardware and software prior to implementation.
- Provide technology training and guidance to employees, including leading training sessions as assigned.
- Monitor the lifecycle of computers and other endpoint devices and perform upgrades when necessary.
- Perform preventative maintenance and routine repairs on computer equipment.
- Maintain an accurate inventory of computers, printers, and technology assets.
- Travel to Achieva locations throughout Allegheny and Westmoreland Counties to provide on-site technical support.
- Perform additional duties as assigned.
- Associate's Degree in Computer Science, completion of a Technical School program, or two (2) years of related experience supporting personal computers and computer networks.
- Strong troubleshooting, analytical, and technical writing skills.
- Excellent oral and written communication skills.
- Working knowledge of Google Workspace (GSuite) and Microsoft 365.
- Working knowledge of Microsoft Active Directory.
- Ability to prioritize and organize multiple assignments while working independently.
- Valid Pennsylvania driver's license and properly insured vehicle available for regular local travel.
- Must meet Act 33/34 and/or FBI clearance requirements.
Why Join Achieva?
- Meaningful Work: Help support the technology that enables our employees to empower individuals with disabilities every day.
- Collaborative Culture: Join a supportive team where innovation, customer service, and continuous learning are valued.
Comprehensive Benefits Include:
- Health, Dental, and Vision Insurance with low employee contributions
- Company-Paid Life, AD&D, and Long-Term Disability Insurance
- 403(b) Retirement Plan with employer contributions after one year
- Employee Assistance Program for personal and family support
- Generous Paid Time Off and Holidays for work-life balance
- Ongoing professional development and training opportunities
- Our Commitment to Inclusion
Achieva advocates with, empowers, and supports people with disabilities and their families throughout their lives. To request a reasonable accommodation, contact Human Resources at 412-995-5000 ext. 650 or [email protected].
Skills Required
- Associate's Degree in Computer Science, completion of a Technical School program, or two years related experience supporting personal computers and computer networks.
- Strong troubleshooting, analytical, and technical writing skills.
- Excellent oral and written communication skills.
- Working knowledge of Google Workspace (GSuite) and Microsoft 365.
- Working knowledge of Microsoft Active Directory.
- Ability to prioritize and organize multiple assignments while working independently.
- Valid Pennsylvania driver's license and properly insured vehicle available for regular local travel.
- Must meet Act 33/34 and/or FBI clearance requirements.
What We Do
VISION: Achieva envisions a community where all people with disabilities lead lives of personal significance. MISSION: Achieva advocates for, empowers, and supports people with disabilities and their families throughout their lives. CORE VALUES: Respect: Value and celebrate everyone. Passion: Be dedicated to Achieva’s mission and vision. Ethics: Infuse integrity, quality and best practices in everything we do. Change: Embrace and drive innovation toward inclusive person-centered practices. Team: Inspire, challenge and support each other. STRATEGIC PRIORITIES: Person Centered: Create and nurture a culture throughout ACHIEVA that promotes person-centered thinking and planning and in how we provide support. Advocacy: Ensure that advocacy remains a foundational part of the organization, is supported by sustainable funding and staffing, and focuses on individual advocacy and important system advocacy issues. Impact: Identify, develop and pursue new and innovative initiatives that stretch Achieva’s abilities to fulfill its vision and mission. Staff: Implement enhanced strategies to attract, develop and retain the highest quality staff. Diversity: Develop and pursue a diverse and inclusive culture throughout the organization. Technology: Leverage technology to enhance all aspects of the organization and services/supports. Advancement: Develop and pursue an advancement agenda that enhances Achieva’s financial position, community presence and leadership.
