IT Support Specialist
About RUDIS
At RUDIS, we are more than a wrestling brand—we are a movement built on discipline, innovation, and the relentless pursuit of excellence. Our mission is to empower athletes and teams to achieve greatness through performance-driven footwear, apparel, and culture. Every role at RUDIS plays a part in building a brand rooted in the values of wrestling: hard work, humility, and grit.
Role Profile
Position Summary
Reporting To: VP of Technology
Department: Technology
Location: Marysville, OH (on-site, in office)
Employment Type: Full-time
Key Responsibilities
- Respond to support issues from employees for Microsoft Office applications, Google applications, Phone, Printers, Mobile devices, Business Systems, etc.
- Support the Head of IT Support through management and resolving of user-created help desk tickets
- Delegate help desk ticket workflow to junior staff as appropriate
- Escalate help desk tickets to subject matter experts as appropriate
- Perform basic network troubleshooting
- Create and maintain backups of critical data
- Install/troubleshoot application software
- Maintain user accounts across all systems (network, email, phone, security, etc.)
- Track, maintain and update IT inventory
- Manage Windows and Mac operating systems
- Maintain (patches, updates and fixes) software used on company systems including OS, anti-virus and malware protection
- Manage user hardware including maintenance, replacement and ordering
- Document IT processes and procedures
- Work with vendors to help resolve technical issues
- Perform other duties as assigned
- Responsible for managing (IT portions) Onboarding/Offboarding of employees
Requirements
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience
- Relevant IT certifications such as CompTIA A+, Network+, or similar preferred
- 2–4 years of experience in IT support, help desk, or desktop support roles
- Ability to perform repeated bending, standing and reaching
- Moves equipment weighing up to 50 pounds
- Positions self to install equipment, including under desks
- Must be able to remain in a stationary position during shift
Top Skills
What We Do
RUDIS launched in 2013 with a vision to create quality performance gear for wrestlers and in the years since have distinguished ourselves as the market leader. From scrappy beginners to Olympic Champions, RUDIS is known throughout the sport for both reliability and innovation. Our success begins from the ground up with a team of competitors and creatives united behind a common vision and dedicated to greatness. The greatest testament to our existence is the many who wear the RUDIS brand. The growth of RUDIS can be directly attributed to the uncommon passion and energetic spirit of the wrestling community. This unique and powerful group of people drive and make tangible the concept that RUDIS isn’t just something you wear, it is an expression of who you are. It is A WAY OF LIFE. RUDIS Team members are encouraged to pursue their authentic selves, discover their unique voice, and realize their personal potential. Our creative and competitive energies are applied to inspirational ideas, problem-solving, and the exploration of opportunity. We practice respect and discipline in all our endeavors and believe a positive, curious, and enthusiastic mindset is paramount for peak performance.
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