Information Technology Support Specialist - Aman New York

Location Overview
Join our team  in Aman New York.  East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.   

Role

The IT Support Specialist is responsible for the implementation of Information Technology (IT) in the hotel in accordance with Aman strategies and priorities. The IT Support Specialist will ensure smooth daily operations of IT systems and support cutting-edge solutions to enhance guest experience. 
 
This position has an hourly compensation rate of $30.00 per hour.

Responsibilities

• Establish and maintain user procedures and hardware familiarization for all systems.
• Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
• Maintain and promote Aman core technology standards as outlined in the Aman IT Core Standards.
• Trouble-shoot access problems and completion of on-site documentation.
• Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
• Provide direct guest support in an ultra-luxury environment.
• Participate in property-level, corporate-initiated technology implementations.
• Good knowledge and support of Desktop OS and applications including patches.
• Assist with network support and security of hotel network and Active Directory maintenance.
• Perform any additional duties assigned by the Senior Director of IT.

Requirements

• Bachelor’s degree in fields related to Information Technology.
• Good understanding of the technical knowledge pertaining to hotel systems and operations.
• Understanding and familiarity of hotel quality standards and service standards.
• A team player with good interpersonal and relationship-building skills.
• Strong problem-solving, decision-making, conflict-resolution and strategic-thinking skills.
• Good written and verbal communication skills.
• Work in a safe, prudent and organized manner.
• Highest level of integrity and transparency.

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

•    Comprehensive and generously-subsidized health benefits program
•    Safe Harbor 401K Plan
•    Complimentary Stays at other Aman properties
•    Discounts at Aman New York restaurants and Aman Retail online store
•    Wellness events throughout the year

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.