JOB SUMMARY:
Under moderate supervision, diagnoses and solves hardware/software issues and network equipment (ie. Printers/telephone equipment) failures. Aids in the research and implementation of new IS related technology. Provides backup support for reception for answering the main telephone system. Provides telephone/voice mail technical and system support.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Investigates/researches/resolves and monitors issues with computers equipment e.g. laptops, desktops and servers (i.e. Investigating server hard disk problems, monitor, mice and keyboards issues). Investigates/researches/resolves and monitors issues with the DSCN network equipment (i.e. network errors, printer/scanner issues, modem communication, switches). Maintains and supports associate applications (RSA tokens, Remote Access). Reports issues into tracking/ticket system in order to spot trends and underlying issues.
- Investigates/researches/resolves/monitors operating systems i.e. installation of new operating systems, errors with operating systems to compatibility issues. Installs department/site specific software. Investigates/researches/resolves/monitors all software applications (including department specific software). Diagnoses and solves special access services to associates. Provides training and assistance for special applications. Provides training and assistance to new associates. Reports issues into tracking/ticket system in order to spot trends and underlying issues.
- Troubleshoots any components of the network that potentially are causing problems and reports issue to NAITS. Responsible for performing daily tape back-up function and recording results of the tape backup information for future reference. Records warranty information for computers. Provides management with cost analysis information for budget purposes for warranty and licensing. Conducts software licensing tracking and inventory for DSCN desktops/servers. Cross references access control reports and verifies with department management of correct access control for department associates. Prepares reports for removal of departed associates and archiving of data.
- Researches and investigates information on new (Hardware/Software) technologies prior to the purchase and upgrading/installation. Analyzes information and prepares reports for management. Upon approval, prepares appropriate documentation ie. Purchase order, fixed asset request forms Creates project plans for implementation of technology /equipment.
- Backs up the receptionist and provides support to related activities.
- Performs other duties as assigned.
QUALIFICATIONS:
- Associate's degree in computer science, information technology, or related field
- 1+ years of related experience
SKILLS AND ABILITIES:
- Information technology diagnostic skills
- Demonstrated problem solving skills
- Demonstrated ability to foster and maintain relationships with an ability to work as part of a cross functional team
- Demonstrates a high level of accuracy, even under pressure
- Demonstrated time management and priority setting skills
- Proficiency in Microsoft Office products such as Word, Excel and PowerPoint
- Demonstrated ability to maintain confidential information
BENEFITS SUMMARY:
- Medical, Dental, Vision, Prescription Drug plans
- 401K with 4% Company Match
- Vacation/PTO and 13 paid Holidays
- Bonus Program
- FSA/HSA and Dependent Care Programs
- Company provided Life, Disability, ADD and Business Travel Insurance
- Various No Cost Wellness & Chronic Condition Management Programs
- Various Optional Insurance programs such as legal, identity theft, critical illness, etc.
- Tuition Reimbursement
- Career Development and Ongoing Training
- Employee Assistance Program
- Employee Spotlight and Recognition Program
- Volunteer Opportunities
- Onsite Fitness Center (vary by location)
- Cafeteria and food markets (vary by location)
- Onsite Health Clinic and Pharmacy (vary by location)
Annual Salary: $60,000 – $76,000
Skills Required
- Associate's degree in computer science, information technology, or a related field
- At least 1 year of related experience
- Information technology diagnostic skills
- Problem-solving skills
- Ability to work as part of a cross-functional team
- Accuracy under pressure
- Time management and priority-setting skills
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint
- Ability to maintain confidential information
DENSO Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DENSO and has not been reviewed or approved by DENSO.
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Healthcare Strength — Medical coverage includes multiple plan designs through a major carrier, telemedicine, and chronic‑condition programs bundled with enrollment. On‑site family health centers at select locations add convenient primary care and pharmacy access for eligible members.
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Retirement Support — The 401(k) program uses automatic enrollment with a straightforward dollar‑for‑dollar company match on initial contributions and an annual true‑up via a recognized recordkeeper. Auto‑increase and the potential for discretionary employer contributions reinforce long‑term savings support.
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Wellbeing & Lifestyle Benefits — Wellness incentives can reduce medical premiums, and resources span musculoskeletal care, weight management, digestive health, and behavioral health at no additional cost when enrolled. Site‑based amenities like on‑site care, fitness options, and tuition reimbursement expand lifestyle value where available.
DENSO Insights
What We Do
DENSO is one of the world's largest automotive suppliers with a 75-year history of providing advanced automotive systems and technology to automakers worldwide. While our products are featured on nearly every vehicle make and model on the road today, we're also looking to innovate beyond automotive so we can maximize how we support the evolving needs of society. Globally, we have 158,000 employees, including 27,000+ in North America, working together every day to pursue our Two Great Causes: Green -- which represents our goal of achieving carbon neutrality by 2035 through our products, processes and facilities; and Peace of Mind -- which focuses on developing solutions for safer and more seamless experiences across society. Together, they help us pursue our mission of contributing to a better world.
