Information Technology Specialist

Posting Close DateApplicants must submit their completed application by 07-12-2026 at 11:59 p.m. MSTApplication and Special InstructionsAs part of the online application process, all applicants are required to submit both an updated chronological resume and cover letter at the time of application. Resumes and cover letters received after the application closing date will not be considered.
If you possess any of the preferred qualifications listed above, and wish to receive consideration for the experience, the information must be verifiable in your resume and cover letter.
Applicants who meet the minimum qualifications will be evaluated based on the education and work experience provided in their employment profile, resume, and cover letter. Top applicants who meet the minimum qualifications will be invited to participate in an Interview during the week of August 10, 2026. Hiring Interviews MAY occur.Position Specific Summary

The IT Specialist at Tucson City Court serves as the primary point of contact for technical support, focusing on endpoint support and delivering high quality service to court staff. This role is responsible for receiving, triaging, and documenting service requests, ensuring accurate information is captured to support timely resolution. The IT Specialist works closely with the Systems Analyst and IT Supervisor to identify recurring issues, document IT processes and procedures, and provide support for Court activities. This position plays an essential role in supporting secure, reliable, and user focused technology services for the Court.

Work is performed under the direction of the Information Technology Supervisor. This position does not supervise.

Duties and Responsibilities

• Receive, log and triage service requests and incidents using the organization’s ticketing system, ensuring accurate documentation and proper categorization. Encourage users to submit requests through the ticketing system to support efficient and consistent service delivery.
• Provides Tier 1 support by troubleshooting endpoint devices such as desktops, laptops, tablets, and peripherals. Troubleshoot issues related to hardware, software, network connectivity, and user access to restore service promptly.

• Support the deployment, configuration, and maintenance of endpoint devices, including applying updates, security settings, and lifecycle management practices. Escalate complex issues appropriately and collaborate with team members, additional agencies, and vendors to identify trends and support process improvements.

• Document troubleshooting steps, solutions, and standard procedures. Review and update documentation to ensure accuracy, relevance, and alignment with current best practices.
• Support IT Asset Management processes, including inventory tracking, surplus coordination, and maintaining accurate asset records.

• Participate in assigned projects, service quality initiatives, and other duties as assigned that contribute to operational effectiveness and continuous improvement.

• All other duties as assigned

Working Conditions

Mostly office environment.   

All duties and responsibilities listed are subject to change. MINIMUM QUALIFICATIONSEducation
6 months post high schoolExperienceTwo (2) years of relevant experienceEquivalency

Any combination of relevant education and experience may be substituted on a year-for-year basis.

License/CertificationsPreferred QualificationsEducation: Six (6) months post – high school
Work Experience: Two (2) years of directly related experience.  
License/Certifications: A valid and unrestricted driver’s license with two (2) years of licensed driving is required.
Any combination of relevant education and experience may be substituted on a year-for-year basis. 
PREFERRED QUALIFICATIONS:
Must successfully complete a background investigation conducted by the Tucson City Court.
Hardware repair proficiency
Application support
Operating system proficiency
Complex issue diagnosis
Proficiency with audio/visual equipment and support
Capability to resolve AV issues during active proceedings
Video Conferencing Support
Multi-Site support experience
Excellent customer servicePOSITION DETAILSJob ProfileJ0742 - Information Technology Specialist

View full job profile including classification specifications and physical demands at https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation GradeG105Hourly Range$21.96 - 32.94 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

Fair Labor Standards Act (FLSA)Non-ExemptPosition TypeRegularTime TypeFull timeDepartmentCity CourtDepartment Linkhttps://www.tucsonaz.gov/Departments/Tucson-City-CourtBackground Check

This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.

ABOUT USBenefits

The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship

The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.  The City of Tucson does not offer visa sponsorship.

The City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer

The city does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). 

ADA Accessibility Compliant Form

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at [email protected] or 520-791-2619.

Recruiter NameNoelle SmithRecruiter Email[email protected]

For general Human Resources questions please contact 520-791-4241​.