Information Technology Site Support Analyst Lead (S)

Posted 2 Hours Ago
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Jefferson City, MO, USA
In-Office
Senior level
Healthtech • Professional Services • Social Impact
The Role
Lead and supervise technical support staff as the main IS contact for executive leadership. Maintain procedures and documentation, manage executive boardroom and collaboration/AV systems, assist with video conferencing, communicate and escalate issues, ensure backup equipment availability, and perform other assigned duties.
Summary Generated by Built In

It's more than a career, it's a calling.

MO-SSM Health St. Mary's Hospital - Jefferson City

Worker Type:

Regular

Job Summary:

Leads technical support staff in daily operations. May also lead Telecommunications staff.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

  • Main technical IS contact for the entity.  Main contact for all Executive Level support.
  • Develops and maintains any procedures and documentation required to support IT systems the Executive Leadership Team.
  • Communicates outstanding issues and status updates and escalates issues when necessary.
  • May be present for System Level meetings, ensuring rooms are ready for use.
  • May need a full understanding of Executive Board room and point of contact for escalations.
  • May need awareness of System Leadership devices, ensuring back up minor equipment is available for deployment when needed.
  • May assist with video conferencing and other collaboration platforms to help facilitate meetings, webinars and townhall for the Executive Leadership Team.
  • Performs other duties as assigned.

EDUCATION

  • Bachelor's degree in computer science or related field, or equivalent years of experience and education

EXPERIENCE

  • Five years' experience

PHYSICAL REQUIREMENTS

  • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
  • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
  • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
  • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
  • Frequent keyboard use/data entry.
  • Occasional bending, stooping, kneeling, squatting, twisting and gripping.
  • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
  • Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS 

  • None

Work Shift:

Day Shift (United States of America)

Job Type:

Employee

Department:

9300110099 Facilities Management - SMJC

Scheduled Weekly Hours:

40

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

  • Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). 

  • Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

  • Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. 

Explore All Benefits

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.

Skills Required

  • Bachelor's degree in computer science or related field, or equivalent years of experience and education
  • Five years' experience
  • Ability to perform physical job demands (frequent lifting/carrying 0-25 lbs, occasional 25-50 lbs; frequent sitting/standing/walking; frequent keyboard use)

SSM Health Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SSM Health and has not been reviewed or approved by SSM Health.

  • Healthcare Strength Multiple medical plan options and pharmacy programs, including steep copay discounts at SSM Health Pharmacies and routine vaccines at no cost, are emphasized. These design elements indicate robust core coverage that can anchor overall value.
  • Retirement Support A 403(b)/401(k) with employer match plus a fixed annual employer contribution, auto-enrollment, and a year-end match true-up are featured. This structure provides clear support for long-term savings for eligible employees.
  • Affordable Benefits Income-based premium discounts, zero-cost prescriptions for qualifying households, and pharmacy copay reductions can lower out-of-pocket costs when using in-network resources. On-demand pay (DailyPay) also aids near-term affordability for eligible roles.

SSM Health Insights

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The Company
40,000 Employees
Year Founded: 1877

What We Do

SSM Health is a Catholic, not-for-profit, fully integrated health system dedicated to advancing innovative, sustainable, and compassionate care for patients and communities throughout the Midwest and beyond. The organization serves comprehensive health needs through hospitals, physician offices, outpatient and virtual care services, comprehensive home care and hospice services, a fully transparent pharmacy benefit company, a health insurance company and an accountable care organization.

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