About Sacred Heart University
As one of the nation’s largest Catholic universities and among the fastest-growing private doctoral institutions in the U.S., Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers more than 100 undergraduate, graduate and doctoral programs on its Fairfield, Conn., campus. Sacred Heart also has a campus in Dingle, Ireland, and offers online programs. Nearly 10,000 students attend the University’s nine colleges and schools: College of Arts & Sciences; School of Communication, Media & the Arts; School of Social Work; School of Computing & Engineering; School of Performing Arts; College of Health Professions; the Isabelle Farrington College of Education & Human Development; the Jack Welch College of Business & Technology; and the Dr. Susan L. Davis, RN, & Richard J. Henley College of Nursing. Sacred Heart, a Laudato Si’ campus, stands out from other Catholic universities as it was established to be led by the laity. This contemporary Catholic university is rooted in the rich Catholic intellectual tradition and the liberal arts and, at the same time, cultivates students to be forward thinkers who enact change in their own lives, professions, and communities. Sacred Heart University has earned national recognition for academic excellence, student success, career outcomes, and campus experience. The Princeton Review recognized SHU in its Best 392 Colleges: 2027 Edition and Best Business Schools: 2027 Edition, while additional national recognitions highlight the University’s commitment to preparing students for meaningful careers and lifelong success. Sacred Heart is home to the award-winning, NPR-affiliate station, WSHU Public Radio; Division I athletics; and an impressive performing arts program that includes choir, band, dance, and theatre. www.sacredheart.edu
View SHU’s Faculty Experts Here
To apply:
Qualified candidates are invited to submit a completed application and résumé through the University's online application system. Applications submitted outside of the official Careers at SHU website will not be considered. Applicants should not apply through third-party or external job sites, as such postings may be fraudulent or may misrepresent opportunities that are no longer available at the University. A cover letter or statement of interest is preferred for all staff positions.
Sacred Heart University complies with all federal and state employment laws and regulations. Applicants must be lawfully authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position
Position Summary
Implement, maintain, and support security and transaction system hardware and software. Provide technical support to security and transaction system end users, troubleshoot system-related issues, and contribute to the continual enhancement and improvement of security and transaction systems.
Principal Duties & Responsibilities
- Administer access control and mobile access system hardware and software.
- Administer surveillance system hardware and software.
- Administer transaction system hardware and software.
- Upgrade and institute policies and procedures to improve the level of service provided to the security and transaction system users.
- Train the community on equipment usage.
- Answer support questions from end users and research problems.
- Monitor and manage how the level 1 helpdesk responds to issues as it pertains to the equipment and services that we support and maintain; produce monthly status reports.
- Troubleshoot hardware and software problems.
- Monitor network resources, assuring continuous availability and service.
- Maintain department websites, ensuring that they are up to date and easy to navigate.
- Other duties as assigned
Knowledge, Skills, Abilities & Other Attributes
- Bachelor's degree required; degree in a technical field preferred.
- Two years' experience in an information technology position.
- Knowledge of access control equipment and how it operates
- Knowledge of surveillance equipment and how it operates
- Proficiency with operating systems and software found on campus: Windows Server and Workstation, MS Office
- Good interpersonal skills in dealing with a diverse community
- Ability to assume project leadership
- Evidence of experience in performing duties and responsibilities with minimal supervision; along with the ability to communicate verbally and in writing
- Must be able to track and stay updated on multiple tasks at the same time
- Experience with computer hardware and software installations and troubleshooting is required
Unusual Working Conditions
Working after hours and over the weekend to provide support and complete assigned tasks are sometimes required
Pre-Employment Requirements
All offers of employment are contingent upon satisfactory completion of a background check.
Compensation & Benefits:
The salary range for this position is $56,930 - $66,040
Sacred Heart University offers eligible employees a comprehensive benefits package that includes medical, dental, vision, life insurance, disability, retirement, paid time off, and other employee benefits. Specific benefits and eligibility requirements may vary based on the position and applicable plan provisions.
This job posting provides an overview of the role's general nature and expected tasks. It is not meant to be a comprehensive list of all duties performed. The university reserves the right to modify or reassign job responsibilities at any time. This posting description does not constitute an employment contract, either explicit or implied.
Sacred Heart University is a space that respects and embraces differences, recognizes the unique contributions that individuals can make, and creates a community that maximizes the potential of all faculty and staff. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the wider world in which we live.
Skills Required
- Bachelor's degree required; a technical field is preferred.
- Two years of experience in an information technology position.
- Knowledge of access control equipment and its operation.
- Knowledge of surveillance equipment and its operation.
- Proficiency with Windows Server, Windows Workstation, and Microsoft Office.
- Good interpersonal skills when working with a diverse community.
- Ability to assume project leadership.
- Experience performing duties with minimal supervision and communicating verbally and in writing.
- Ability to track and manage multiple tasks simultaneously.
- Experience installing and troubleshooting computer hardware and software.
What We Do
Sacred Heart University (SHU) is a private university in Fairfield, Connecticut, serving more than 10,000 students through nine colleges and schools. It provides undergraduate, graduate, and doctoral education across areas including arts and sciences, communication, business, computer science, engineering, health professions, education, and social work. Its mission emphasizes student-centered learning, curiosity, service, personal development, and a respectful environment where students can thrive.
