Information Technology Operations & Security Manager

Founded in Richmond, Virginia in 1997, CapCenter exists to help individuals and families achieve one of life's most meaningful milestones—homeownership. By bringing mortgage, realty, and insurance services together under one roof, we provide a simpler, more transparent experience designed to save clients time and money. Our commitment to innovation, including our Zero Closing Cost mortgage, has earned the trust of thousands of clients and fueled our growth through repeat business and referrals.

At CapCenter, our mission extends beyond serving clients. We foster a collaborative, high-impact environment where employees are empowered to do meaningful work, grow professionally, and make a real difference in the lives of the people we serve.

Job Overview:

The Information Technology Operations & Security Manager is responsible for developing, maintaining, and continuously improving the company’s information security program, IT governance standards, and technology infrastructure strategy. This leadership role focuses on evaluating risk, recommending solutions, influencing policy, managing vendor relationships, and guiding key technology decisions in alignment with regulatory requirements.

The role requires advanced analytical skills, strategic problem-solving abilities, and strong judgment in selecting tools, approaches, and methodologies. This position is classified as exempt and is not eligible for overtime pay.

Key Responsibilities:

Information Security & Governance

• Develop, enhance, and manage the organization's information security program, ensuring alignment with business needs, regulatory requirements, and industry best practices.
• Influence and support the development of internal IT and security policies, standards, and procedures.
• Interpret information security compliance requirements and propose actionable strategies, presenting leadership with options and risk assessments for decision-making.
• Conduct ongoing risk assessments and recommend improvements to security controls, processes, and technologies.
• Evaluate system vulnerabilities and potential cybersecurity incidents and identify long-term remediation strategies and control improvements.

Strategic Technology Planning

• Recommend technology strategies, tools, platforms, and system enhancements to support business objectives.
• Analyze complex technical and operational challenges, proposing solutions that reduce risk, improve efficiency, or enhance capability.
• Provide expert guidance on infrastructure improvements, system lifecycle planning, and modernization opportunities.

Vendor & Contract Management

• Contribute to the evaluation, selection, and negotiation of contracts with technology vendors, cybersecurity service providers, and software suppliers.
• Manage ongoing technology vendor relationships to ensure performance, service quality, and alignment with organizational goals.
• Recommend appropriate technology vendor changes, renewals, or terminations based on performance evaluations and technology strategy.

Project Leadership & Cross-Functional Collaboration

• Oversee key IT initiatives, ensuring projects meet scope, timeline, and quality expectations.
• Collaborate closely with leadership and business units to understand needs and translate them into technical solutions.
• Ensure documentation of programs, systems, and processes is complete, accurate, and aligned with governance standards.

Operational Oversight & Continuous Improvement

• Monitor IT system performance trends and identify opportunities for long-term improvements, automation, or process redesign.
• Develop strategies that minimize operational risk and enhance resiliency rather than performing direct tactical support tasks.
• Maintain visibility into hardware, software, and asset lifecycle status, recommending procurement or retirement actions as needed.
• Drive continuous improvement across all areas of responsibility by spending significant time evaluating systems, analyzing issues, and proposing forward-looking enhancements.

Compensation:

The estimated range of $80,000 – $120,000 reflects the budgeted amount for this position. Individual compensation will be determined based on job-related business considerations, such as relevant qualifications, experience, location, education, certifications, skills, and other job-related reasons. Where applicable, this position is eligible for incentive compensation and/or discretionary bonus opportunities.

Benefits:

CapCenter offers a comprehensive benefits package, including medical, dental, vision, life insurance, a 401(k) plan with company match, paid vacation, paid holidays, and other programs designed to support the well-being and professional growth of our employees.

Physical Requirements and Work Environment:

Work is primarily performed in a professional office environment and may involve extended periods of sitting, computer use, keyboarding, and telephone or virtual communication. The position may require managing competing priorities, responding to time-sensitive matters, maintaining accuracy and attention to detail, and working effectively in a fast-paced environment.

Reasonable Accommodation:

As required by law, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Equal Opportunity Employer:

CapCenter is an Equal Opportunity Employer (Veteran/Disability). All qualified applicants will be considered regardless of race, color, national origin, age, religion, sex, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.