Information Technology - Manager

Riveron is seeking an experienced IT professional who can use their technological knowledge and skills to accelerate Riveron’s information technology journey of improving business applications, processes, and support.

In this role, you will manage and maintain Riveron’s existing Salesforce CRM and supporting systems, recommend and implement solutions and upgrades, and provide expert-level support. Our ideal candidate will have a deep understanding and experience as an administrator of Salesforce CRM and an understanding of interrelated CRM/CLM functionalities and product capabilities to enable sales and contracting processes, experience collaborating with Legal, Sales, Finance and other stakeholders, business process owners, and technical teams to identify and execute configuration and development tasks.

Who You Are:

• Bachelor’s degree in technology/computer science or 5-7 years of overall IT experience.
• Minimum 5+ years of experience administering and supporting Salesforce CRM system.
• Proven understanding of CLM processes and systems, to include template creation, redlining, customization of workflows, objects, smart fields, clauses, document assembly, integration with CPQ or other productivity tools.
• Proven understanding of Salesforce processes and systems, to include major objects such as account, opportunity, contact, campaigns and leads; setting user permissions and access; adding/editing fields; configuring workflows and approvals; and working with integrations.
• Understanding of security best practices related to Salesforce and Ironclad applications and secure coding practices.  
• Understanding of Dev/Ops methodology and practices.
• Understanding of service management processes.
• Experience working on Salesforce implementations.
• Understanding of integrations / middleware platforms i.e. Boomi, Celigo, Tibco etc.
• Salesforce or other professional certifications are a plus.
• Familiarity with legal and contracting lifecycle processes is helpful.
• Minimum 1+ years of experience administering and supporting Ironclad CLM system is preferred.
• Experience with Ironclad or other CLM solutions, HubSpot lead management and Form Assembly builder is preferred.
• You have strong leadership and communication skills, thrive in a collaborative environment, and bring a creative, analytical, and solutions-oriented mindset. You are a critical thinker with a research-driven approach and a continuous desire to learn.

What You’ll Do:

• Develop and implement change requests and solutions for various business requirements using Salesforce and Ironclad platforms.
• Support ongoing day-to-day activities of Salesforce and supporting systems.
• Troubleshoot and address user-reported issues.
• Present solutions to stakeholders and project teams in the form of live demos as needed.
• Support critical testing activities in test environments.
• Support code reviews and deployments to production following industry best practices.
• Partner with Riveron's external vendors for developing advanced solutions
• Manage and coordinate system updates and maintenance releases.
• Support system integrations related to Salesforce.
• Follow agile methodology for application release and test phases.
• Perform technical transition/knowledge transfer once project(s) are completed.
• Set up backup and restore best practices.

About Riveron:

At Riveron, we partner with clients—from global multinationals to high-growth private entities—to solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our entrepreneurial culture thrives on collaboration, diverse perspectives, and delivering exceptional outcomes. We are committed to fostering growth, both for our clients and our people, through mentorship, integrity, and a client-centric approach. This inclusive environment offers flexibility, progressive benefits, and meaningful opportunities for impactful work that supports well-being in and out of the office.  

Check us out on social media: 

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Riveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Fraud Alert

Please beware of fraudulent schemes or impersonations when going through the job application process. A Riveron employee will never recruit via text or extend unsolicited employment offers. Additionally, a Riveron employee will never ask you to exchange money or purchase anything as part of the recruiting process.