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CesiumAstro creates out-of-the-box communication systems for space and airborne platforms.
The Role
Provides frontline IT support for hardware, software, devices, printers, business applications, user accounts, and routine technical issues. Responsibilities include troubleshooting, service request documentation, device provisioning, onboarding and offboarding support, asset inventory, system maintenance, endpoint support, password resets, and maintaining technical documentation. The role escalates complex issues, follows IT security procedures, supports technology deployments, and identifies opportunities to improve service delivery.
Summary Generated by Built In
Please Note: To conform with the United States Government Space Technology Export Regulations, the applicant must be a U.S. citizen, lawful permanent resident of the U.S., conditional resident, asylee or refugee (protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required authorizations from the U.S. Department of State.
At CesiumAstro, we are developers and pioneers of out-of-the-box communication systems for satellites, UAVs, launch vehicles, and other space and airborne platforms. We take pride in our dynamic and cross-functional work environment, which allows us to learn, develop, and engage across our organization. If you are looking for hands-on, interactive, and autonomous work, CesiumAstro is the place for you. We are actively seeking passionate, collaborative, energetic, and forward-thinking individuals to join our team.
We are looking to add an Information Technology (IT) Systems Administrator I to our team. In this position, you will provide frontline technical support for the Company's information technology environment by assisting with hardware, software, and end-user technology needs that enable day-to-day business operations. This role contributes to reliable IT service delivery by resolving routine technical issues, supporting technology deployments, and maintaining technology assets in accordance with established procedures.
Working closely with Information Technology team members and end users, this role supports IT support activities, device provisioning, system maintenance, and service requests while developing foundational technical knowledge and delivering responsive customer service.
JOB DUTIES AND RESPONSIBILITIES
- Resolve first-level technical issues across computers, mobile devices, printers, software, and business applications.
- Respond to service requests and troubleshoot routine hardware and software issues.
- Escalate complex technical issues to appropriate Information Technology team members.
- Document service requests, resolutions, and support activities within the IT service management system.
- Assist with installation, configuration, and deployment of computers, peripheral devices, and standard software.
- Support employee onboarding and offboarding activities by preparing technology equipment and user accounts.
- Maintain inventory records for hardware, software, and technology assets.
- Perform routine equipment setup, replacement, and relocation activities.
- Assist with routine system maintenance, software updates, and endpoint support activities.
- Support basic user account administration and password reset requests.
- Maintain technical documentation, user guides, and operational records.
- Follow Information Technology policies, procedures, and security practices while supporting technology operations.
- Support implementation of standard technology deployments and operational initiatives.
- Identify recurring technical issues and communicate opportunities to improve service delivery.
- Maintain an organized work area and ensure technology equipment is properly documented and tracked.
- Build productive working relationships with end users and Information Technology team members.
JOB REQUIREMENTS AND MINIMUM QUALIFICATIONS
- Associate degree, formal occupational training, technical certification, or equivalent education in Information Technology, Computer Information Systems, or a related field.
- Less than 1 year of experience in information technology support, help desk, desktop support, customer support, or a related field.
- Basic knowledge of information technology support principles and customer service practices.
- Foundational knowledge of computer hardware, operating systems, software installation, and peripheral devices.
- Familiarity with IT service management tools and business productivity applications.
- Analytical skills with the ability to troubleshoot routine technical issues and identify practical solutions.
- Strong organizational skills with the ability to manage multiple support requests and assigned tasks.
- Effective communication and interpersonal skills when working with end users and Information Technology team members.
- Attention to detail when documenting support activities, maintaining technology assets, and following operational procedures.
- Ability to apply established support procedures while contributing to continuous improvement initiatives.
- Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
- Familiarity with operating systems, such as Microsoft Windows, macOS, or equivalent platforms.
- Familiarity with IT service management (ITSM) tools, such as ServiceNow, Jira Service Management, Freshservice, or equivalent platforms.
- Familiarity with endpoint management and device deployment tools, such as Microsoft Intune, Microsoft Entra ID (Azure AD), Active Directory, Jamf, or equivalent applications.
- Ability to occasionally lift and move computer equipment or office materials weighing up to 25 pounds, with reasonable accommodation available as needed.
- Ability to organize, analyze, and interpret technical information, system data, and operational requirements.
- Ability to communicate effectively, both verbally and in writing, with employees, vendors, and business stakeholders.
CesiumAstro considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills. Full-time employment offers include company stock options and a generous benefits package including health, dental, vision, HSA, FSA, life, disability and retirement plans.
CesiumAstro is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Please note: CesiumAstro does not accept unsolicited resumes from contract agencies or search firms. Any unsolicited resumes submitted to our website or to CesiumAstro team members will be considered property of CesiumAstro, and we will not be obligated to pay any referral fees.
Skills Required
- Associate degree, formal occupational training, technical certification, or equivalent education in Information Technology, Computer Information Systems, or a related field
- Less than 1 year of experience in IT support, help desk, desktop support, customer support, or a related field
- Basic knowledge of IT support principles and customer service practices
- Foundational knowledge of computer hardware, operating systems, software installation, and peripheral devices
- Familiarity with IT service management tools and business productivity applications
- Analytical troubleshooting skills and ability to identify practical solutions
- Strong organizational skills and ability to manage multiple support requests and tasks
- Effective communication and interpersonal skills
- Attention to detail in documenting support activities and maintaining technology assets
- Ability to follow established support procedures and contribute to continuous improvement
- Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams
- Familiarity with Microsoft Windows, macOS, or equivalent operating systems
- Familiarity with ITSM tools such as ServiceNow, Jira Service Management, Freshservice, or equivalent
- Familiarity with endpoint management and device deployment tools such as Microsoft Intune, Microsoft Entra ID, Active Directory, Jamf, or equivalent
- Ability to occasionally lift and move computer equipment or office materials weighing up to 25 pounds
- Ability to organize, analyze, and interpret technical information, system data, and operational requirements
- Ability to communicate effectively verbally and in writing with employees, vendors, and business stakeholders
- U.S. citizenship, lawful permanent residence, conditional residence, asylee or refugee status, or eligibility to obtain required U.S. Department of State authorizations
CesiumAstro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CesiumAstro and has not been reviewed or approved by CesiumAstro.
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Healthcare Strength — Health coverage includes medical, dental, vision, life and disability insurance, plus FSAs and mental health benefits. Feedback suggests the health package is comprehensive for a growth-stage aerospace firm.
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Retirement Support — Offerings include a 401(k) with company matching and other retirement-plan elements. Feedback suggests core retirement mechanisms are in place alongside standard financial benefits.
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Leave & Time Off Breadth — Generous PTO, paid holidays, paid sick days, and bereavement leave are included. Feedback suggests time-off options are broad on paper across multiple leave types.
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The Company
What We Do
We build high-throughput, plug-and-play phased array communication payloads for space and airborne platforms. CesiumAstro’s full-stack, multi-mission hardware and software products enable a diverse range of commercial and defense objectives. Full-system engineering design is at the heart of every CesiumAstro product. We deliver high-performance solutions under rapid development timelines.
Why Work With Us
At CesiumAstro, we’re a team. We’re passionate, respectful, and determined colleagues ready to help at a moment’s notice. We’re mentors excited to enable our peers with the knowledge they need to succeed. Together, we’re visionaries committing to building memories that will last a lifetime.
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