The Role
Provide first-level IT support, assist with device deployment and Microsoft 365 administration, support onboarding/offboarding, help maintain documentation and asset tracking, participate in cybersecurity initiatives, and support IT projects and testing of new technologies.
Summary Generated by Built In
The IT Intern will assist with day-to-day technical support, Microsoft 365 administration, computer deployment, cybersecurity initiatives, documentation, and technology projects. This part-time position is designed for someone interested in developing practical experience across several areas of corporate IT while learning how technology supports PMA's employees, projects, and business operations.
Responsibilities
- Provide first-level technical support for employees experiencing hardware, software, connectivity, printing, and Microsoft 365 issues.
- Assist with preparing, configuring, deploying, and maintaining laptops, monitors, mobile devices, and other IT equipment.
- Support employee onboarding and offboarding activities, including equipment preparation and account-related tasks.
- Assist the IT team with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
- Help troubleshoot Windows workstations and common desktop applications.
- Assist with hardware and software inventory management and IT asset tracking.
- Help maintain IT documentation, procedures, knowledge-base articles, and technical guides.
- Participate in cybersecurity initiatives, including security awareness, phishing prevention, endpoint security, and account security.
- Assist with software installations, updates, testing, and deployment.
- Support IT projects involving cloud services, business applications, identity and access management, and infrastructure.
- Help identify opportunities to automate or improve routine IT processes.
- Participate in testing and evaluating new technologies, including emerging AI and productivity tools.
- Work with IT team members to research and troubleshoot technical issues.
- Perform other technology-related duties and projects as assigned.
Qualifications
- Interest in computers and learning about IT support related to hardware, software and connectivity topics
- Knowledge of Microsoft 365
- Familiarity with Microsoft Teams and SharePoint
- Knowledge of Networking and Wi-Fi troubleshooting
- Interest in Cybersecurity tools and practices
- Interest in PC hardware and trouble shooting
- Familiarity with Generative AI and Microsoft Copilot technologies
Required skills:
Preferred skills:
Additional Requirements
Physical: Standing or sitting for long periods; must be able to lift up to 15 pounds at times and spend extended hours in front of a computer screen.
Cognitive: Problem-solving, written, and verbal communication skills; computer and software skills; and ability to read and interpret text online or in printed form.
About PMA
At PMA, employee well-being is a daily priority. We offer a combination of workplace options that include a PMA office location; work-from-home; or a client site. Wherever we work, we openly share knowledge as we believe that collaboration with peers improves our work product and that pursuing subject matter expertise is a lifelong endeavor.
We are committed to a culture of equity, diversity, and inclusion. We affirm and respect diverse backgrounds and opinions because we believe they yield the best solutions for our clients. We promote emotional intelligence and trust by nurturing these values within our new hires.
We encourage staff to develop rewarding, long-term careers at PMA, and we implement formal leadership development programs that help you attain your goals. At PMA, shared success is a core value. Every employee who contributes is recognized, celebrated, and rewarded. We look for self-driven candidates eager to assume responsibility and join a community of respect founded on collaboration and accountability, not titles. If you aim to transform the project management practice toward continuous improvement of project outcomes, the profession, and yourself, PMA looks forward to warmly welcoming you to our team.
We offer competitive pay and benefits, wellness programs for you and your family, and career development opportunities to advance your professional goals.
As a PMA professional, you will be empowered to make timely and effective decisions and significant daily contributions to complex facets of project delivery. Join a team that has achieved a world-class reputation in the construction industry and has been voted a “Best Place to Work.”
PMA offers competitive wages and comprehensive benefits, including medical, prescription, dental, vision, time off with pay, 401(k) with company match, life, disability, and professional development reimbursement for qualifying employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), disability, national origin, or any other characteristic protected by applicable laws, regulations, and ordinances. Qualified female and minority applicants are encouraged to apply.
EOE, including persons with disabilities and veterans.
VEVRAA federal contractor.
Skills Required
- Interest in computers and learning about IT support related to hardware, software and connectivity topics
- Knowledge of Microsoft 365
- Standing or sitting for long periods; able to lift up to 15 pounds
- Problem-solving, written and verbal communication skills; computer and software skills; ability to read and interpret text
- Familiarity with Microsoft Teams and SharePoint
- Knowledge of Networking and Wi-Fi troubleshooting
- Interest in Cybersecurity tools and practices
- Interest in PC hardware and troubleshooting
- Familiarity with Generative AI and Microsoft Copilot technologies
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The Company
What We Do
PMA Consultants is a nationally recognized program, project, and construction management consulting firm founded in 1971. PMA is comprised of over 200 experts in a variety of specialty areas with experience on major projects nationwide. We are recognized pioneers and leaders in the construction industry and experts in dispute avoidance and resolution. With PMA on your team, you gain a trusted technical advisor with more than three decades of experience implementing customized, innovative and successful solutions that are models for the construction industry.
