Information Technology (IT) Associate

ZEALOT is an award-winning creative advertising agency, crafting bold print, digital, television and film campaigns that captivate audiences. Our team thrives on creativity and collaboration—and behind it all is a strong IT backbone that keeps us connected, secure, and productive! 

Job Description: 

We’re hiring a tech-savvy, enthusiastic Information Technology (IT) Associate. You’ll provide frontline support for team members, assisting with everything from desktop troubleshooting and software support to basic network maintenance. This position is ideal for someone who wants practical experience in a creative environment. 

 Responsibilities & Duties: 

• Provide first-level technical support for workstations, software, printers, TVs, and AV equipment 
• Respond to and resolve helpdesk tickets (hardware/software issues, login problems, network connectivity, etc.) 
• Set up and configure new employee workstations (Mac and Windows), email accounts, and user access 
• Assist in managing and maintaining software licenses and hardware inventory 
• Support remote users with JumpDesktop, Zoom, and Office365/Google Workspace 
• Work with creative departments to troubleshoot high-performance software (Adobe Creative Cloud, DaVinci Resolve, Cinema4D etc.) 
• Escalate more complex issues to Systems Engineer or Head of IT 
• Document troubleshooting steps and update internal knowledge base 
• Provide occasional after-hours or weekend support for high-priority projects 
• Work alongside the Operations department to ensure office and edit bay upkeep 

Qualifications 

• 1+ year/s of experience in a technical support or IT internship role 
• Basic knowledge of macOS and Windows environments 
• Familiarity with Office 365, Google Workspace, and common SaaS Tools 
• Understanding of basic networking concepts (IP, DNS, Wi-Fi) 
• Excellent communication and customer service skills 
• Ability to work independently and prioritize multiple support requests 
• A passion for technology and eagerness to learn new tools 
• Proactive attitude with a team-player mindset 
• Ability to uphold a professional demeanor 
• Capable of lifting up to 50 lbs 

Desired (not essential) 

• Knowledge of media/creative workflows and applications (Adobe Premiere, After Effects, Photoshop, Resolve, etc.) 
• Familiarity with MDM tools (e.g., Jamf, Intune, Kandji) and/or directory platforms such (Active Directory, Entra, JumpCloud, etc.) 
• Exposure or knowledge of post-production equipment (speakers, mixers, Blackmagic/AJA IO devices, TVs) 

Additional Information: 

• Reports to: Head of IT. 
• Non-Exempt (Hourly, Paid OT) Pay Range is $25 p/hr to $34 p/hr. The base pay range is subject to change and may be modified in the future. Actual offers may vary based on work experience. 
• Position is Full-Time (40) hours per week Regular business hours are Mon-Fri 10am to 7pm. 
• You may be required to work overtime from time-to-time as our business is driven by our clients' needs. 
• Our office is located in Hollywood and the position is required to be in office (5) days per week (not remote). 

More about ZEALOT 

ZEALOT blends artistry and strategy to elevate the biggest brands in entertainment. Our culture is built on creative excellence, inclusivity, collaboration, and respect. We invest in talent and provide a space where ideas thrive through mentorship, growth, and creative exploration. As we expand our horizons and push the boundaries of entertainment marketing, we’re looking for passionate individuals to join our team.