Information Technology (IT) Analyst

The Brennan Center for Justice at NYU School of Law is a nonpartisan law and policy institute that seeks to improve the systems of democracy and justice in the United States. We work to hold our political institutions and laws accountable to the twin American ideals of democracy and equal justice for all. The Brennan Center’s work ranges from voting rights to campaign finance reform, from ending mass incarceration to preserving Constitutional protections in national security policies. Part think-tank, part advocacy group, part cutting edge communications hub, we start with rigorous research. We craft innovative policies. And we fight for them – in Congress and the states, in the courts, and in the court of public opinion. Our Information Technology (IT) team plays a critical role in powering that mission. 
Position Overview: 
The Brennan Center is seeking a motivated and versatile Information IT Analyst to join our Technology team. This is a broad, hands-on role ideal for a tech-savvy professional who thrives in a dynamic environment and is passionate about supporting mission-driven work. The IT Analyst will serve as a front-line resource for staff across the organization, handling everything from day-to-day helpdesk support to entry-level cybersecurity, audiovisual operations, inventory management, and system patching. 
 

Note: This position is in-office 5 days/week and based at our headquarters in New York City. This role may occasionally require supporting early morning or evening events.

Key Responsibilities:  
Helpdesk Support (Levels 1–3) 

• Serve as the primary point of contact for technical support requests from staff across all departments 

• Diagnose and resolve hardware, software, and network issues at Level 1 through Level 3 complexity 

• Manage and prioritize support tickets through the helpdesk ticketing system, ensuring timely resolution and clear communication 

• Escalate complex issues appropriately and document resolutions for knowledge base development 

• Provide white-glove support for executive staff and high-priority users 

Cybersecurity (Entry Level) 

• Assist in monitoring systems for security threats, anomalies, and policy violations 

• Support user security awareness efforts including phishing awareness and password hygiene 

• Help enforce endpoint security policies including antivirus, MFA, and device compliance 

• Assist with access management tasks including onboarding/offboarding and permission reviews 

• Periodically review system and security logs (e.g., firewall, Active Directory, endpoint) to identify anomalies, suspicious activity, or policy violations requiring follow-up 

• Participate in IT security projects as needed, including tool evaluations, policy rollouts, and infrastructure improvements, collaborating with senior IT staff and external vendors 

Audiovisual (AV) Support 

• Set up, operate, and troubleshoot AV equipment for meetings, events, and hybrid conference calls 

• Maintain and support video conferencing systems (e.g., Zoom Rooms, Teams, conference room hardware) 

• Assist with live event production support including microphone setup, screen sharing, and recording 

• Maintain, document, and regularly audit all AV systems and conference room technology to ensure equipment is functioning and ready for use 

• Provide user training and guidance on AV and conferencing tools to improve staff self-sufficiency and reduce repeat support requests 

Inventory Management 

• Maintain accurate records of all hardware and software assets using the organization's asset management system 

• Process procurement of new equipment including laptops, peripherals, and accessories 

• Coordinate device lifecycle management including imaging, deployment, repair, and retirement 

Patch Management 

• Assist in deploying operating system and software patches across the organization's device fleet 

• Monitor patch compliance and flag unpatched or non-compliant devices for remediation 

• Support MDM (Mobile Device Management) operations for Mac and Windows endpoints 

Qualifications: 

• Bachelor’s degree required  

• 2+ years of experience in an IT support, helpdesk, or systems administration role 

• Solid working knowledge of Windows and macOS operating systems 

• Experience with helpdesk ticketing systems (e.g., Jira, Zendesk, ServiceNow, or similar) 

• Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) 

• Strong troubleshooting and problem-solving skills with excellent attention to detail 

• Clear, professional communication skills — written and verbal — with non-technical staff 

• Ability to work fully on-site Monday through Friday in New York City 

• Demonstrable commitment to the Brennan Center’s mission and goals. 

We are committed to considering a wide range of candidates, including those with diverse experiences and backgrounds. Whether you are new to the nonprofit law and policy sector, returning to work after a gap in employment, or seeking to advance your professional path, we welcome your application.  
If you're uncertain about meeting 100% of our qualifications, we encourage you to apply anyway. In your cover letter, please share your interest in the position and what you hope to contribute to the role.  
Application Instructions  
Applications will be reviewed on a rolling basis. We encourage interested applicants to apply early, as the position will be filled once a qualified candidate is found.  
To apply, visit >>LINK HERE<<.  Please upload the following documents: (1) a cover letter, (2) resume, and (3) contact information for three supervisor references. Applications without all the previously listed materials will not be considered. 
Please, no phone calls or faxes; it is strongly preferred that you apply on our website. If you have difficulty with the online system, you may send your application by e-mail to: [email protected] with “IT Analyst” in the subject line, after registering in the online system.  
Compensation and Benefits:  
The Brennan Center is a fantastic workplace! We offer competitive salaries and a comprehensive benefits package that is regularly assessed based on workplace trends and employee feedback.  
The salary range assigned to this position is $80,000-$90,000. We determine our salary ranges based on market competitiveness and internal equity for each job. The salary offered to a selected candidate will be contingent upon the candidate’s qualifications and internal equity considerations. Additionally, we offer a generous time off program, 401k plan, comprehensive health insurance (medical, dental, and vision), and wellness and office perks.   
In addition, this position is part of a bargaining unit represented by the National Organization of Legal Services Workers, UAW local 2320.   
 
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