IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.
Responsibilities- Provide friendly and professional first-level technical support to end users via phone, email, chat, and in-person interactions.
- Troubleshoot basic hardware, software, printer, and connectivity issues under the guidance of senior IT staff.
- Assist with installing, configuring, and maintaining laptops, desktops, mobile devices, and peripherals.
- Support user account management activities, including password resets and account access requests.
- Help prepare equipment and accounts for new employee onboarding and assist with offboarding activities.
- Track, update, and document support requests in the IT ticketing system.
- Assist with maintaining inventory records for company technology assets.
- Create and update technical documentation, knowledge base articles, and end-user guides.
- Participate in IT projects, device deployments, software rollouts, and technology refresh initiatives.
- Learn and follow company security, privacy, and compliance policies while handling technology and user information.
- Currently pursuing or recently completed a degree or certification in Information Technology, Computer Science, Cybersecurity, or a related field.
- Strong interest in technology and eagerness to learn.
- Excellent customer service and communication skills.
- Basic understanding of Windows operating systems and Microsoft Office applications.
- Ability to troubleshoot problems logically and work collaboratively within a team.
- Strong organizational skills and attention to detail.
Important Dates:
Start Date: May 17, 2027
End Date: Aug 6, 2027
Note: This is a hybrid role, you must be able to travel to the office.
The US hourly rate for this position is $25.
Skills Required
- Currently pursuing or recently completed a degree or certification in Information Technology, Computer Science, Cybersecurity, or a related field
- Strong interest in technology and eagerness to learn
- Excellent customer service and communication skills
- Basic understanding of Windows operating systems and Microsoft Office applications
- Ability to troubleshoot problems logically and work collaboratively within a team
- Strong organizational skills and attention to detail
- Ability to travel to the office for this hybrid role
What We Do
As our world becomes increasingly digitally connected, personal identity and security only become more important. That's why protecting the identity of citizens is a top priority of private and public organizations worldwide. As a trusted partner to companies and government agencies for more than 60 years, our deep domain expertise in civil identity, public security, secure credentials, and commercial markets for biometric identification and document authentication is second to none. Our biometrics-based identity platform offers convenient and secure new ways to keep individuals safe as they interact, pay, connect, and travel.
