Information Technology Intern

POSITION SUMMARY

The IT Client Services Intern will support day-to-day end-user technology operations while gaining hands-on exposure to enterprise IT service delivery within a corporate environment. This role is designed to provide practical experience in client-facing IT support, workplace technology, and foundational IT processes, while contributing meaningful support to the Client Services team.

The intern will work closely with IT team members to assist with device deployment, user support activities, documentation, and process improvement efforts, while developing professional, technical, and communication skills.

EDUCATION REQUIREMENTS

• Currently enrolled college student entering Junior or Senior year at an accredited college or university
• Preferred areas of study include Information Technology, Management Information Systems, Computer Information Systems Business, or a related field
• Minimum cumulative GPA of 3.0 on a 4.0 scale

EXPERIENCE REQUIREMENTS

• Strong written and verbal communication skills
• Ability to work effectively in a team-oriented environment
• Basic technical proficiency with Microsoft Office / Microsoft 365 (Outlook, Teams, Excel, Word, PowerPoint)
• Strong organizational skills with attention to detail
• Demonstrated problem-solving and critical-thinking abilities
• Professional demeanor with a customer-service mindset
• Ability to manage time effectively and meet deadlines
• Previous internship, coursework, or exposure to IT, Commercial, or EHS functions preferred but not required
• Fluent in English (written and verbal)
• Ability to adjust schedules to meet business need

MAJOR ACCOUNTABILITIES

During the internship, the intern will participate in the following:

• Assist Client Services team members with end-user support activities, including device setup, troubleshooting, and basic issue resolution
• Support new hire onboarding and equipment deployment processes
• Help maintain and validate IT asset inventory records
• Participate in process and documentation efforts, including standard operating procedures, quick-reference guides, and knowledge articles
• Observe and support IT service management workflows, including request intake, prioritization, and escalation
• Identify recurring issues, requests, or workflows and assist in documenting patterns, trends, and common solutions to support consistent service delivery.
• Observe and document end-user experience trends, common pain points, and opportunities to improve service quality and usability.
• Collaborate with team members on assigned tasks, improvement initiatives, or small projects
• Communicate regularly with supervisor regarding progress, questions, and concerns
• Gain exposure to enterprise IT operations and cross-functional business processes

EXPECTED RESULTS 

• Adherence to all company policies and procedures
• Demonstrate an understanding of enterprise IT Client Services operations
• Successfully support assigned tasks with professionalism and accuracy
• Develop practical experience with end-user technology, corporate IT tools, and service processes
• Improve professional skills in communication, documentation, and time management
• Prepare and deliver a brief end-of-internship presentation summarizing key learnings, experiences, contributions, and takeaways from the internship.
• Demonstrate professional judgment, discretion, and respect for organizational processes and communication channels
• Adhere to all company policies, procedures, and safety requirements

Applicants must be eligible to work in the United States. The Company will not sponsor immigration or work visas.

CVR Energy is an EEO and affirmative action employer. We encourage qualified minority, female, veteran, and disabled candidates to apply.