What We Offer:
- Internship Allowance (Php 250 - Php 750)
- Flexible/Hybrid Work Setup
- Opportunity to be Absorbed
- Open to voluntary and curriculum-based internship
The IT Intern role provides exposure to both IT Helpdesk and IT Infrastructure functions. Interns support the team in maintaining efficient IT operations, ensuring system reliability, and delivering quality user support. The role also offers opportunities to gain hands-on experience in network monitoring, system documentation, and process improvement, fostering a comprehensive understanding of the organization’s IT environment.
MAIN RESPONSIBILITIES:
A. Assist IT Helpdesk Associates and Specialists
- Provide support for resolving routine technical issues under guidance.
- Help with hardware setup, software installation, and system configurations.
- Shadow Associates and Specialists during troubleshooting to learn processes and solutions.
- Assist in updating forms related to onboarding, offboarding and asset management.
- Assist with managing and organizing helpdesk tickets
- Document resolved issues and contribute to maintaining the knowledge base.
- Ensure equipment and tools needed by the team are properly maintained.
- Create or update IT Helpdesk process documents to ensure accuracy and usability.
- Participate in process improvement projects aimed at enhancing team efficiency.
- Collaborate with team members to gather information for documenting workflows and solutions.
- Help respond to basic end-user requests via email, phone, or chat.
- Guide users on common tasks, such as password resets or accessing systems.
- Support onboarding by preparing devices and accounts for new employees.
- Participate in learning opportunities provided by the team.
- Gain exposure to IT tools like Service Desk Plus and other IT management systems.
- Develop troubleshooting skills and understand IT service workflows.
- Assists the Network and System Administrator.
- Conducts the monitoring of systems and networks.
- Helps and assists in helpdesk and infrastructure concerns.
- Helps create documentation for workflows, knowledge bases, and processes.
- Assists the Inventory Management team.
- Sources vendors for asset procurement.
- Creates comparative analysis documents of products/vendors.
- Helps the IT Helpdesk Team/IT Infrastructure Team in other clerical/administrative tasks.
- Generates reports, assists and performs other official work as instructed by the immediate supervisor.
Top Skills
What We Do
Payreto stands for OPERATIONS EXCELLENCE.
We are a Knowledge Process company that provides customizable operations solutions for the financial services industry.
Our job is to fuel our financial institution partners’ operations excellence by embedding our world-class support principle and wide-ranging knowledge applications. We address any operations problems our partners might face thru our four pillars of services:
1. Onboarding as a Service
Achieve an agile onboarding application process with a solid customer due diligence and transaction monitoring while acquiring customers targeted to your compliance criteria
2. Payments as a Service
Go to market quickly and offer advanced global payment processing through our PCI Level 1 certified white-label multi-gateway approach
3. Finance as a Service
Streamline your back office processes with a team of experts focused on finance & accounting, reconciliation, and reports
4. Contact as a Service
Manage customer and merchant inquiries with a 24/7 contact center and technical support
Here in Payreto, our team is geared towards global reach and experience - a culture we aim to nurture long-term.
This commitment to our team is our pledge to our partners and clients as we continue to grow and become the leading and trusted operations partner for financial institutions around the globe.
