Responsibilities
Email Security & Monitoring: Review quarantined emails in Coro on a daily basis; assess and release or escalate messages in accordance with established procedures; document concerns and refer suspicious items to IT staff.
IT Inventory & Asset Tracking: Update and maintain accurate IT equipment records, including new equipment arrivals, assigned devices, laptop loans and returns, and equipment changes in the designated inventory system.
Computer Setup & Maintenance: Assist with imaging and preparing Windows laptops and desktop computers; install approved software and printer drivers; perform basic setup, updates, and troubleshooting under supervision.
End-User & Peripheral Support: Help resolve routine hardware, printer, and workstation issues; replace printer cartridges and peripherals; assist with equipment deployment and user requests.
Systems, Documentation & Team Support: Learn and use Coro, Action1, Spiceworks, and other internal IT tools as assigned; update support tickets and technical documentation; communicate issues clearly and escalate requests appropriately.
QualificationsRequired Qualifications
- High school diploma.
- Currently pursuing or have completed a BA, BS or certificate program in Cybersecurity, Networking, Information Systems, Information Technology, or a closely related field.
- Basic familiarity with Microsoft Windows and common computer hardware; zero to one year of related experience is welcome.
- Strong attention to detail, willingness to learn, good communication skills, and ability to follow IT security and confidentiality procedures.
- Coursework in cybersecurity, networking, information systems, information technology, or a closely related field.
- Basic networking knowledge; experience with troubleshooting, IT inventory, ticketing systems, or endpoint management is a plus, but not required.
Skills Required
- High school diploma
- Currently pursuing or completed a BA, BS, or certificate program in Cybersecurity, Networking, Information Systems, Information Technology, or a related field
- Basic familiarity with Microsoft Windows and common computer hardware
- Strong attention to detail, willingness to learn, and good communication skills
- Ability to follow IT security and confidentiality procedures
- Coursework in cybersecurity, networking, information systems, information technology, or a related field
- Basic networking knowledge
- Experience with troubleshooting, IT inventory, ticketing systems, or endpoint management
What We Do
Bode Technology is a global leader in forensic science, providing accredited forensic DNA investigative solutions and products. The company serves law enforcement and identification markets worldwide, offering state-of-the-art human DNA analysis and innovative collection products. Their comprehensive services include high-throughput DNA testing, casework analysis, missing person identification, and forensic investigative genetic genealogy, helping to solve complex crimes and identify victims.
