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Your Mission. Our Passion.
The Role
Support IT operations by providing Tier 1/Tier 2 support, managing tickets, assisting with onboarding/offboarding, and helping with security tasks. This role offers growth opportunities in IT operations and security.
Summary Generated by Built In
SteerBridge Strategies is a modern technology company delivering innovative, mission‑focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial‑grade capabilities that accelerate operational effectiveness and drive measurable mission success.
At the core of SteerBridge is our people—especially the veterans whose leadership, problem‑solving mindset, and commitment to excellence elevate every project we support. We don’t simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.
We’re looking for a highly motivated IT Engineer to help run and improve our enterprise IT environment. This role is ideal for someone who has been hands-on with computers for years, enjoys solving problems, and wants to grow quickly in IT operations, systems, and security. You’ll be on the front lines supporting employees and system teams, but this is not a dead-end helpdesk role. You’ll work closely with our enterprise IT and security operations teams, get exposure to modern tooling, and take on real ownership as you grow in our security enterprise.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance
- 401(k) Retirement Plan with matching
- Paid Time Off
- Paid Federal Holidays
What you'll do!
- Provide Tier 1 / Tier 2 IT support to employees (hardware, software, access) Troubleshoot laptops, peripherals, operating systems, and SaaS tools
- Support onboarding and offboarding (devices, accounts, access)
- Manage tickets and communicate clearly with users
- Escalate issues appropriately while learning how to resolve them independently
- Help manage the device fleet (MDM, patching, replacements)
- Assist with identity and access management (SSO, MFA, permissions) Document fixes, workflows, and common issues
- Look for ways to reduce repeat problems and manual work
- Assist with security-related tasks (phishing reports, endpoint alerts, audits)
- Enterprise IT operations at scale
- Modern endpoint management and security practices
- Identity and access management fundamentals Incident handling and escalation
- How IT and security work together in a real business
- This role is designed to grow.
- Strong performers can progress into: IT Operations Systems Engineering Security Operations Cloud / Identity roles
- At least 1 year of hands-on IT support or helpdesk experience
- Strong curiosity and problem-solving mindset
- Basic scripting (PowerShell, Bash, Python) Ability to learn quickly and take feedback
- Good communication skills, especially explaining technical issues to non-technical users
- Sense of ownership — you see problems and want to fix them
- Windows and/or macOS troubleshooting
- Building, repairing, or upgrading PCs
- Basic networking concepts (DNS, Wi-Fi, VPNs) Familiarity with ticketing systems (or willingness to learn) Exposure to Microsoft 365, and modern SaaS tools
- Homelab or personal technical projects
- Interest in security, systems, or cloud technologies
- Experience in an MSP, campus IT, or fast-paced support environment
- Certifications: CompTIA A+, Network+/CCNA, Security+
- You won’t just reset passwords all day
- You’ll be trusted with real responsibility
- You’ll work with people who care about doing things the right way
- You’ll be mentored by senior IT and security engineers
- You’ll have a clear path to level up
What You’ll Learn
What We’re Looking for Required Bachelor’s degree in Information Technology, Computer Science, or a related field.
Technical Experience
Nice to Have
Why This Role Is Different
SteerBridge Strategies is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity—regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.
We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.
Top Skills
Bash
macOS
Microsoft 365
Powershell
Python
Windows
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The Company
What We Do
SteerBridge is a technology company that provides professional services and solutions to the U.S. Government and Corporate counterparts through a wide array of capabilities and myopic focus on innovative solutions. We leverage decades of federal acquisition and private sector experience to deliver best in class commercial solutions while maximizing Veteran talent to enhance efficiency and surpass expectations.
Current & Past Services include: Veteran Relations | Strategic Communications | General Technology Services | Software Engineering | Program Management | Business Process Management | Cybersecurity Professional Services | AI/ML capabilities | Data Management & Analytics.
