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The IT Business Partner serves as a strategic business partner and dedicated "account manager" for the Business Unit within Hong Leong Bank Berhad (HLBB). The successful candidate is responsible for aligning technology strategy and execution with the unique needs and strategic objectives of the bank. The IT Business Partner acts as the primary liaison between Group Technology (GT) and the business, driving innovation, ensuring operational efficiency, and delivering exceptional technology solutions that enable business growth and success. This role encompasses strategic planning, technology governance, budget management, vendor oversight, and proactive relationship management with key business stakeholders. The other key responsibilities are as detailed below:
Key Responsibilities and Accountabilities:
Functional (job responsibilities)
Strategic Business Partnership & Relationship Management:
- Primary Business Liaison: Act as the single point of contact and trusted advisor between Group Technology and the Business Unit.
- Business Account Management: Function as a dedicated "account manager" for the Business Unit.
- Understanding the Business’ specific needs, challenges, and opportunities.
- Strategic Alignment: Proactively engage with business heads to understand strategic objectives and
- translate them into actionable technology roadmaps.
- Relationship Building: Cultivate and maintain strong relationships with key stakeholders across and
- fostering open communication and collaboration.
- Business Planning Integration: Actively participate in strategic planning process, ensuring technology considerations are fully integrated.
Technology Strategy & Roadmap Development:
- Business-Specific Technology Roadmap: Develop and maintain a technology roadmap tailored to the unique requirements of the Business.
- Strategic Guidance: Provide expert guidance on technology initiatives, ensuring alignment with business priorities and overall organizational goals.
- Enterprise Architecture Collaboration: Partner with Enterprise Architecture to ensure solutions align with enterprise standards and leverage existing technology assets.
- Capacity Planning: Oversee technology capacity planning for the Business, ensuring adequate resources to support current and future business demands.
People & Talent Management:
- Resource Planning: Collaborate with HR to define and implement programs to address changes in resourcing, career mobility, career development, and reward/recognition initiatives within the technology team supporting the Business.
- Team Development: Foster a culture of continuous learning and development within the technology team.
- Communication & Collaboration: Facilitate strong communication and collaboration within the team and with business stakeholders.
Jobholder Requirements
- Malaysian citizen
Education/Qualification
- Bachelor's degree in Information Technology, Business Administration, or a related field.
- An MBA or relevant Master's degree is a plus.
Experience/Requirements:
Financial Services Expertise:
- 10+ years of experience in technology leadership roles within the Financial Services Industry (FSI) or closely related industries.
- Proven track record of successfully partnering with and delivering technology solutions to the Business and clients.
- Deep understanding of FSI products, operations, services, and technology trends would be an added advantage.
- Solid understanding of regulatory requirements and compliance standards.
Business Acumen & Leadership:
- Demonstrated ability to translate business needs into technology solutions and drive business value through technology.
- Strong business acumen, with a proven ability to understand and analyze business challenges and opportunities.
- Excellent leadership skills, with the ability to inspire and motivate teams to achieve high performance.
- Proven track record of building and maintaining strong relationships with business stakeholders at all levels.
Technology Management & Delivery:
- Experience in managing large-scale technology projects and initiatives, with a focus on on-time, on- budget delivery.
- Strong understanding of technology governance, risk management, and compliance frameworks.
- Experience with budget management, vendor management, and contract negotiations.
- Familiarity with agile methodologies and DevOps practices is an added advantage.
Communication & Collaboration:
- Excellent communication, presentation, and interpersonal skills.
- Proven ability to effectively communicate complex technical information to both technical and non-technical audiences.
- Strong collaboration skills, with the ability to work effectively with cross-functional teams.
What’s next?
- Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
- Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
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What We Do
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country. With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture. Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services
