Information Technology Application Support Manager

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Information Technology Application Support Manager oversees application support for a department or group within the company.

Primary Responsibilities

• Manages a team of analysts responsible for supporting various software systems and end-user assistance, ensuring that proper documentation is maintained
• Obtains information on application design and functionality to propose solutions to end users with a Functional Define Specification, signed off by the application architect and application engineer
• Assists with elevated client inquiries concerning software operation and troubleshoots system software and operator complications
• Manages routine and critical processes and workflows to proactively identify problem trends
• Supports application implementations and configurations, including administration setups, business rules, validation rules, Business Intelligence (BI) dashboards, and Structured Query Language (SQL) reporting
• Oversees root cause analysis and develops technical solutions to production related application errors
• Facilitates application testing in various environments
• Monitors service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates
• Oversees most processes and acts as a procedural expert regarding policies, guidelines, or processes
• Assists with team adherence to Regions Enterprise Project Management Tool (REPMT) procedures on Strategic Initiative Approval Committee (SIAC) and non-SIAC work
• Acts as a subject matter expert (SME)
• Meets with Senior Leadership including both Information Technology and BU making sure that regular updates are given concerning personal, team and all work-related work

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

Requirements

• Bachelor's degree in a related field and four (4) years of relevant experience
• Experience as a team leader

Skills & Competencies

• Ability to learn additional systems as needed
• Ability to research, analyze data, and derive facts
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong work ethic and self-motivation

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$118,427.10 USD

Median:

$151,180.00 USD

Incentive Pay Plans:

This role is eligible to participate in the annual discretionary incentive plan. Employees are eligible to receive a discretionary award based on individual, business, and/or company performance.Opportunity to participate in the Long Term Incentive Plan.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location DetailsRiverchase Operations Center

Location:Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.