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The Role
Provide IT client support by managing Active Directory, troubleshooting hardware/software issues, and ensuring system compliance in a fast-paced training environment.
Summary Generated by Built In
Information Technologist – Client Support Administrator (I–III)
Location: Fort Lee, VA
Clearance: Active Secret (Required)
Job Type: Full-Time | On-Site
Join a mission-focused IT team supporting CASCOM G-6 by delivering hands-on client support across Microsoft desktop and laptop environments. This role is critical to maintaining user productivity, classroom operations, and mission system access in a fast-paced Army training environment.
Responsibilities
nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enable our clients to achieve clear, well-defined results that change the world.
At nFocus Solutions, we are committed to a diverse and inclusive workforce. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of innovation. nFocus Solutions is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Location: Fort Lee, VA
Clearance: Active Secret (Required)
Job Type: Full-Time | On-Site
Join a mission-focused IT team supporting CASCOM G-6 by delivering hands-on client support across Microsoft desktop and laptop environments. This role is critical to maintaining user productivity, classroom operations, and mission system access in a fast-paced Army training environment.
Responsibilities
- Provide client administration support for Microsoft desktop and laptop systems across enterprise and training environments
- Perform network registration of client devices within approved asset and configuration management systems
- Manage Active Directory (AD) client accounts, including account creation, maintenance, deletion, and troubleshooting
- Troubleshoot and resolve hardware, software, email, and baseline application issues via phone, remote tools, and on-site support
- Maintain systems in compliance with Army configuration baselines, including OS updates, patches, security fixes, and antivirus definitions
- Install, configure, and maintain desktop applications and standard software packages
- Coordinate system image updates and configurations with MECM/Image Management teams
- Assist System Administrators with software installations, testing, and hardware/network configurations
- Document all client hardware/software changes and contribute to SOPs and user guides
- Utilize enterprise ITSM tools (e.g., Army Enterprise Management Platform) to track, update, and resolve incidents
- Provide technical guidance and support to users, peers, and junior technicians
- Communicate clearly and effectively with technical and non-technical users, including participation in meetings as a technical representative
- Level I: 2+ years of IT support experience
- Level II: 3–5+ years of IT support experience
- Level III: 5+ years of IT support experience
- Experience with Active Directory, Windows, Microsoft 365
- Associate’s or Bachelor’s degree in Information Technology or related field
(OR equivalent combination of education and experience) - Security+ (IAT II) required
nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enable our clients to achieve clear, well-defined results that change the world.
At nFocus Solutions, we are committed to a diverse and inclusive workforce. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of innovation. nFocus Solutions is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Skills Required
- 2+ years of IT support experience for Level I
- 3-5+ years of IT support experience for Level II
- 5+ years of IT support experience for Level III
- Experience with Active Directory, Windows, Microsoft 365
- Associate's or Bachelor's degree in Information Technology or related field or equivalent experience
- Security+ (IAT II) certification
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The Company
What We Do
nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enable our clients to achieve clear, well-defined results that change the world. Here at nFocus Solutions, we want to build a team whose values reflect our own: operating with integrity, putting the customer first, and making nFocus a great place to work. Come build something great with us. To learn more, visit www.nFocus.com.
